We're looking for
NOC Engineers!
Responsibilities
- Utilize strong technical skills on L2 and L3 networking protocols to support network operations.
- Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability.
- Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements.
- Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.
- Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs.
- Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively.
- Report network status to key stakeholders, ensuring transparency and timely communication.
- Exhibit self-starter qualities, capable of working with minimal supervision.
- Display self-motivation and the ability to multitask efficiently.
- Maintain a positive and cooperative attitude, even in stressful situations.
- All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs.
- L1 investigation based on alert occurrence & issues reported by end-users.
Technical Skills
- Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching.
- Monitoring Tools: Experience with tools like BMC Helix, Nagios.
- Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira.
- Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues.
- Linux/Windows Basics: Understanding log analysis and CLI commands.
- Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial.
Soft Skills & Competencies
- Strong analytical and problem-solving skills.
- Good communication skills (to interact with L2 teams, vendors, and stakeholders).
- Attention to detail for monitoring alerts and logs.
- Ability to work in shifts (24/7 operations).
- Incident documentation and escalation skills.
Certifications (Preferred But Not Mandatory)
- CCNA (Cisco Certified Network Associate) - Fundamental networking knowledge.
- General networking concepts.
- ITIL Foundation - Understanding IT service management processes.
(*Note: This is a requirement for one of Scoutit's clients)
Skills: communication skills,decision-making,problem solving
