Long Description
NOC Engineer
Location: Gurgaon / Hyderabad
Experience: 3–8 Years
Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Role Overview
This role is responsible for real-time monitoring, incident detection, troubleshooting, and operational support of network and service platforms. The NOC Engineer plays a key role in ensuring network availability, SLA compliance, and timely resolution of incidents by collaborating with internal teams, vendors, and stakeholders.
Key Responsibilities
- Monitor network, service, and application platforms using enterprise monitoring tools.
- Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.
- Create, manage, and maintain incident tickets with accurate severity classification, timelines, and documentation.
- Troubleshoot network and service issues across routing, switching, access, and application layers.
- Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder communication, and status updates.
- Escalate incidents to appropriate internal teams, vendors, and leadership to ensure timely resolution.
Technology Exposure
- Network Monitoring & ITSM Tools
- Routing, Switching & IP Networking
- DOCSIS, HFC, CMTS & Broadband Technologies
- Core, Access, Security & Load Balancing Platforms
- Voice, Video, Wi-Fi & Mobile Technologies
- Enterprise Applications & Service Platforms
Ideal Candidate Profile
- 3–8 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments.
- Strong understanding of IP Networking, Routing, and Switching concepts.
- Hands-on experience with network monitoring, incident management, and ticketing tools.
- Experience in handling critical incidents and operational escalations.
