NOC Analyst

• Provide first level 24x7x365 escalation support for CampusEAIs customers Internal and External.
• Answer customer calls and provide high level of service.
• Technical knowledge and proficiency with Networking Techniques, Server OS and basic troubleshooting.
• Maintain a good understanding of all NOC processes and implement them appropriately.
• Knowledge on ITIL Framework would be preferred.
• Document all calls and equipment issues with a high degree of detail.
• Proactively monitoring the alerts on tool and follow ITIL Incident Management process.
• Use various utilities nslookup, ping, traceroute, browser, etc. to quickly verify reported events.
• Use remote administration software Terminal server, Remote desktop, Telnet, etc. to verify and false positive events.
• Monitor all production networks, servers, applications and services through a centralized monitoring console.

Desired Skills:

• Excellent analytical, problem solving and technical troubleshooting skills.
• Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.
• Experience on ITIL and Service Management concepts primarily Change, Incident and Event Management would be an added advantage.
• Able to work in a 24*7 rotational shifts.