NOC

NOC Analyst

Hyderabad

5 days Onsite(Rotational Shift)

Role Overview:

We are looking for a skilled NOC Engineer with experience in network monitoring, alert management, and incident handling within enterprise network infrastructure. The candidate should be capable of managing global client escalations, ensuring timely resolution of network issues, and maintaining high service availability.

Key Responsibilities:

Monitor network infrastructure using monitoring tools and respond to alerts in real-time

Perform incident management, including logging, tracking, and resolving network issues

Raise and manage tickets through ticketing systems

Participate in incident bridge calls and provide timely updates to stakeholders

Coordinate with clients and internal teams for issue resolution

Escalate complex issues to L2/L3 support teams as required

Handle global client escalations related to network monitoring and configuration issues

Troubleshoot network-related issues involving routing protocols like BGP and OSPF

Work with local ISPs for connectivity and outage-related issues

Tools & Technologies:

SolarWinds

ServiceNow

Zabbix

LogicMonitor

Required Skills:

Strong knowledge of network monitoring and alert handling

Experience in incident management and ticketing systems

Understanding of networking concepts (TCP/IP, routing, switching)

Hands-on experience with BGP and OSPF configuration and troubleshooting

Good communication skills for client and stakeholder coordination

Ability to work in a 24/7 shift environment

Daily Activities:

Monitor alerts and network performance dashboards

Raise and update incident tickets

Join bridge calls for critical incidents

Communicate with stakeholders and provide status updates

Ensure timely escalation and resolution of issues

Incident & Problem Management

Qualifications & Experience:

·4+ years of experience in network operations and support environments.

· Bachelor's degree in Computer Science, Engineering, or equivalent.

· Strong customer service orientation and communication skills.

· Experience with IP service management (change and incident management).

· Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.

· Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds).

· ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable.