Description
What You'll Do :
Team Leadership & Development
- Lead, mentor, and grow a high-performing team of Forward Deployed Engineers.
- Develop career paths, provide continuous feedback, and foster a culture of technical excellence, customer-centricity, and innovation.
- Manage team resourcing and project allocation to ensure optimal customer engagement.
Technical Strategy & Architecture
- Define and own the technical playbook for customer engagements, from initial solution architecture to full-scale deployment.
- Establish best practices for AI agent building, including prompt engineering, tool/API integration, multi-agent orchestration, and security.
- Act as the senior technical architect for our most complex and strategic customer implementations, guiding both your team and the customer.
Customer Engagement & Pre-Sales Partnership
- Serve as the senior technical advisor for our strategic customers, building deep, trusted relationships with their technical leadership (VPs of Eng, CTOs, Lead Architects).
- Partner closely with the Sales team during the pre-sales cycle, leading technical discovery, building compelling proofs-of-concept (POCs), and architecting solutions that map to customer needs.
- Ensure a seamless handover from pre-sales to post-sales, owning the customer's technical success and long-term adoption.
Cross-Functional Collaboration
- Be the voice of the customer to our Product and Engineering teams. Funnel critical, real-world feedback to shape our product roadmap and platform improvements.
- Collaborate with Marketing to develop technical case studies, white papers, and best-practice guides.
- Work with core Engineering to understand upcoming features and prepare your team to implement them effectively with customers.
Operational Excellence
- Develop scalable processes, documentation, and internal tooling to increase the efficiency and impact of the FDE team.
- Define and track key performance indicators (KPIs) for the team, such as time-to-value, customer satisfaction, and solution adoption rates.
Who You Are (Qualifications)
- Proven Leader : 2+ years of experience managing, mentoring, and scaling high-performing technical teams (e.g., Customer Engineering, Solutions/Sales Engineering, Forward Deployed Engineering, or Professional Services).
- Customer-Facing Expert : 5+ years of experience in a senior, customer-facing technical role. You have a proven ability to build trust and communicate complex technical concepts to both technical and non-technical audiences, from developers to C-level executives.
Hands-on Generative AI Expert : Demonstrable, deep experience with the modern AI stack.
You Must Be Able To
- Write and refine complex prompts (prompt engineering).
- Design and build AI agents that use tools (function/tool calling).
- Understand and have opinions on multi-agent orchestration patterns (e.g., supervisor/worker, sequential).
- Experience with agent-building frameworks (e.g., LangChain, LlamaIndex) and RAG (Retrieval-Augmented Generation).
Strong Generalist Technologist
- Expertise in designing and integrating solutions using REST APIs, gRPC, or similar.
- Strong understanding of the standard application stack, cloud platforms (AWS, GCP, Azure), databases (SQL, NoSQL, Vector DBs), and deployment methodologies (Docker, Kubernetes, CI/CD).
- Proficient in at least one programming language, ideally & Business-Minded : You don't just solve technical problems; you build solutions that solve business problems. You can see the big picture and effectively prioritize.
(ref:hirist.tech)
