NICE CXone Engineer (6 12 Yrs)

LogicHive is currently managing the recruitment process on behalf of one of our esteemed clients for an experienced NICE CXone Engineer.

We are looking for a skilled professional with strong hands-on expertise in NICE CXone development, configuration, and administration. Prior experience in the Contact Center domain is mandatory for this role.

The ideal candidate should have practical experience developing and configuring NICE CXone solutions, administering the platform, troubleshooting technical issues, and supporting contact center operations in enterprise environments.

Key Responsibilities

• Develop, configure, administer, and maintain NICE CXone solutions based on business and contact center requirements.
• Implement and customize NICE CXone functionalities to support contact center operations and customer interaction workflows.
• Manage platform configurations, settings, and administrative activities to ensure reliable operations.
• Troubleshoot technical issues related to NICE CXone development, configuration, and platform administration.
• Support contact center business processes and ensure the effective functioning of NICE CXone solutions.
• Collaborate with business stakeholders, contact center teams, developers, and technical support teams to understand requirements and implement solutions.
• Perform testing, debugging, and validation of platform configurations and development changes.
• Maintain technical documentation and configuration records.
• Follow established development, security, and operational best practices.
  

Required Technical Skills

• Platform: NICE CXone
• Development: NICE CXone Development
• Configuration: NICE CXone Configuration and Customization
• Administration: NICE CXone Platform Administration
• Domain Expertise: Contact Center domain experience — mandatory
• Troubleshooting: Platform Debugging, Technical Issue Resolution, and Production Support
  

Preferred Skills

• Experience implementing and maintaining enterprise contact center solutions.
• Understanding of contact center workflows and customer interaction management.
• Experience integrating NICE CXone with enterprise applications and external systems.
• Familiarity with API integrations and application troubleshooting.
• Strong analytical, debugging, and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
  

Qualifications

• 6–12 years of professional experience in relevant technology roles.
• Strong hands-on experience in NICE CXone development, configuration, and administration.
• Mandatory prior experience in the Contact Center domain.
• Practical experience supporting NICE CXone implementations and resolving platform-related issues.
• Good understanding of contact center processes and enterprise application environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaborate effectively with technical teams and stakeholders.
• Availability to join immediately or within 15 days.
• Willingness to work in the specified shift timings and hybrid work arrangement.
  

Position Details

• Position: NICE CXone Engineer
• Experience: 6–12 Years
• Location: Mumbai / Pune / Bengaluru / Chennai / Hyderabad
• Employment Type: Full-time
• Work Arrangement: Hybrid
• Joining Preference: Immediate to 15 days
• Shift Timings: 3:00 PM to 1:30 AM
• Interview Process: Two rounds

Candidates with strong hands-on experience in NICE CXone development, configuration, and administration, along with mandatory Contact Center domain expertise, will be given priority.

About LogicHive Solutions

LogicHive® is a specialized Engineering Research & Development partner serving global enterprises across Connected Healthcare, Industrial IoT, Telecom, and other technology-driven industries.

With over a decade of experience, LogicHive helps organizations design, develop, and deploy secure, scalable, and high-performance technology solutions. Our engineering processes align with internationally recognized standards, including ISO 9001, ISO/IEC 27001, and ISO 13485.

Important Note Regarding Employment

LogicHive Solutions is managing this recruitment process on behalf of one of our clients.

Details regarding the Principal Employer, employment terms, compensation, benefits, and onboarding process will be communicated to shortlisted candidates during the recruitment process.

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