Nextthink Engineer - Job Description
Job Title: Nextthink Engineer
Location: Pune/Mumbai
Experience Level: 4 to 5 Years
Accountabilities/Responsibilities
- Assists the Lead Engineer in carrying out the required tasks to achieve the team's objectives
- Effectively collaborates & communicates with the Lead Engineer to achieve stakeholder satisfaction
- Share knowledge of the Nexthink platform with other teams to increase their awareness and skills
- Suggest best practices and methods to standardise BAU activities wherever possible
- Remain up to date with the Nexthink platform, leveraging new features where applicable
- Support the direction of the platform as appropriate to meet the needs of M&G
Knowledge, Skills, Experience & Educational Qualification
Knowledge & Skills (Key):
- Experience of Nexthink or equivalent Digital Employee eXperience (DEX) toolset e.g. ControlUp, Systrack, Riverbed etc.
- Self-motivated, with an ability to work both individually and within a highly collaborative team
- Competent with authoring PowerShell scripts
- Excellent communication skills and stakeholder management
- Experience troubleshooting common end user applications e.g. Edge/Chrome, Office 365, Teams.
- Thorough understanding of hands-on support of end user software, hardware, and virtual platforms
- Ability and willingness to lean and adapt in a constantly evolving environment
- Technical documentation and presentation experience
Knowledge and Skills (Desirable)
- Experience with DNS, DFS, (Azure) Active Directory
- Experience with networking technologies
- Experience of SDLC toolset e.g. JIRA
- Experience with tools such as perfmon and Sysinternals Suite to troubleshoot issues
- Experience with desktop management and monitoring tools
Experience:
- Experience of working with global infrastructure and support teams
- Experience at senior level desktop support or engineering
- Experience supporting and troubleshooting within End User Computing
- Experience working in fast paced agile environments and cross functional teams
- At least 5 years relevant work experience
Educational Qualification:
- Preferably should have Technical/Science Graduation degree
- Relevant professional IT qualifications from companies like Microsoft, VMWare and Citrix such as MCP, MCSE, VCP, CCA, ITIL etc.
