Job Description

Nextthink Engineer - Job Description

Job Title: Nextthink Engineer

Location: Pune/Mumbai

Experience Level: 4 to 5 Years

Accountabilities/Responsibilities

Assists the Lead Engineer in carrying out the required tasks to achieve the team's objectives
Effectively collaborates & communicates with the Lead Engineer to achieve stakeholder satisfaction
Share knowledge of the Nexthink platform with other teams to increase their awareness and skills
Suggest best practices and methods to standardise BAU activities wherever possible
Remain up to date with the Nexthink platform, leveraging new features where applicable
Support the direction of the platform as appropriate to meet the needs of M&G

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Key):

Experience of Nexthink or equivalent Digital Employee eXperience (DEX) toolset e.g. ControlUp, Systrack, Riverbed etc.
Self-motivated, with an ability to work both individually and within a highly collaborative team
Competent with authoring PowerShell scripts
Excellent communication skills and stakeholder management
Experience troubleshooting common end user applications e.g. Edge/Chrome, Office 365, Teams.
Thorough understanding of hands-on support of end user software, hardware, and virtual platforms
Ability and willingness to lean and adapt in a constantly evolving environment
Technical documentation and presentation experience

Knowledge and Skills (Desirable)

Experience with DNS, DFS, (Azure) Active Directory
Experience with networking technologies
Experience of SDLC toolset e.g. JIRA
Experience with tools such as perfmon and Sysinternals Suite to troubleshoot issues
Experience with desktop management and monitoring tools

Experience:

Educational Qualification:

Preferably should have Technical/Science Graduation degree
Relevant professional IT qualifications from companies like Microsoft, VMWare and Citrix such as MCP, MCSE, VCP, CCA, ITIL etc.