Role: Nexthink Administrator
Experience
- 10+ years of overall IT experience
- 4+ years of hands-on Nexthink administration experience
Primary Responsibilities
- Administer and support the Nexthink platform (collectors, portal, access management)
- Monitor Digital Employee Experience (DEX) and endpoint health
- Create and maintain dashboards, investigations, and reports
- Use Nexthink insights to support incident, problem, and CSI activities
- Build and maintain automation and Remote Actions for self-healing scenarios
- Support Service Desk and Workspace teams with proactive issue detection
- Integrate Nexthink with ITSM tools (e.g., ServiceNow)
Key Skills
- Nexthink administration (dashboards, investigations, alerts, Remote Actions)
- Windows endpoint environments (Windows 10/11)
- Endpoint management exposure (Intune / SCCM / Jamf preferred)
- PowerShell or basic scripting for automation
- Strong analytical and troubleshooting skills
Role Purpose
- Improve end-user experience through proactive monitoring
- Reduce incident volumes via automation and self-healing
- Enable data-driven decision-making for Workspace and IT operations teams
