Nexthink admin

Description

We are seeking a skilled Nexthink Administrator to join our team in India. The ideal candidate will have extensive experience managing the Nexthink platform, ensuring optimal performance and providing valuable insights into user experience. This role requires a proactive approach to system administration and a passion for leveraging data to improve IT services.

Responsibilities

• Administer and manage the Nexthink platform including installation, configuration, and maintenance.
• Monitor system performance and optimize Nexthink environments to ensure maximum uptime and efficiency.
• Develop and implement best practices for data collection and analysis using Nexthink.
• Create and maintain dashboards and reports to provide insights on user experience and system performance.
• Collaborate with IT support and other teams to troubleshoot and resolve issues related to Nexthink.
• Conduct training sessions for team members and stakeholders to enhance Nexthink usage and understanding.

Skills and Qualifications

• 5-14 years of experience in IT administration or systems management, preferably in a large enterprise environment.
• Proficiency in Nexthink platform, including its tools and functionalities.
• Strong understanding of IT service management and user experience monitoring.
• Experience with data analysis and reporting, specifically with tools like SQL or Power BI.
• Familiarity with IT infrastructure components such as networks, servers, and applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to collaborate with various stakeholders.