About Ascendion
Ascendion is a leading AI-first engineering services company that helps global enterprises solve complex business challenges through AI-led, platform-driven innovation. We combine deep engineering expertise with cutting-edge Generative AI, cloud technologies, and modern engineering practices to build scalable, high-impact solutions for global customers.
The Opportunity
We are launching the
NextGen Hiring Drive 2.0 — a focused initiative to bring together experienced Customer Success Engineers who can bridge customer engagement, technical support, AI-driven innovation, and engineering excellence.
We are looking for professionals who are passionate about solving customer challenges through technology, driving successful platform adoption, managing technical escalations, and enabling customers to maximize value from modern engineering ecosystems.
Hiring Drive Details
- Event: NextGen Hiring Drive 2.0
- Interview Date: 13th June 2026
- Mode: In-person
- Location: Bangalore
- Access: Invite-Only Hiring Event
Role Overview
As a Customer Success Engineer (CSE), you will act as a trusted technical advisor and customer advocate, combining technical support expertise with customer success consulting and stakeholder management.
You will work closely with customers to support onboarding, troubleshooting, platform adoption, escalation management, and operational success while helping customers leverage AI-driven workflows, integrations, and engineering platforms effectively.
This role requires strong communication skills, customer-handling capability, technical fundamentals, troubleshooting expertise, and a strong learning mindset toward AI-driven technologies and modern engineering ecosystems.
What You Will Do
Customer Support & Technical Operations
- Handle customer-reported issues, incidents, and escalations effectively
- Troubleshoot issues across APIs, integrations, AI workflows, and engineering platforms
- Manage ticket lifecycle activities using Jira or similar platforms
- Ensure SLA adherence and timely follow-up for P1/P2 incidents
- Coordinate with Engineering, Product, and internal teams for issue resolution
- Perform root cause analysis (RCA) and assist in identifying preventive actions
- Monitor platform usage, operational issues, and system reliability concerns
- Support debugging activities and provide regular resolution updates to stakeholders
- Document troubleshooting steps, workflows, known issues, and best practices
- Support customer onboarding activities and platform setup coordination
Customer Success & Consulting Responsibilities
- Collaborate with customers to understand business challenges and operational goals
- Translate customer requirements into practical technical or AI-driven solutions
- Conduct customer walkthroughs, demos, onboarding sessions, and proof-of-concept (POC) discussions
- Guide customers in adopting platform capabilities and best practices
- Build strong customer relationships through proactive communication and engagement
- Act as a bridge between customers and internal teams for smooth collaboration
- Provide consultation on workflows, automation approaches, and platform utilization
- Support adoption tracking, engagement activities, and customer success initiatives
- Simplify and explain technical concepts clearly to non-technical stakeholders
- Contribute toward improving overall customer experience and satisfaction
What We're Looking For
Educational Qualification
- Bachelor's degree in Engineering, Computer Science, Information Technology, Science stream, or equivalent
Technical Fundamentals
- Basic understanding of AI, Generative AI, and LLM concepts
- Awareness of prompts, tokens, and AI model fundamentals
- Understanding of APIs, integrations, and automation workflows
- Familiarity with SDLC and Agile/Scrum methodologies
- Understanding of incident management and escalation handling processes
- Familiarity with cloud/SaaS platforms and engineering ecosystems
- Basic understanding of monitoring, logging, and troubleshooting approaches
- Exposure to developer tools, CI/CD concepts, or engineering platforms is preferred
Customer Success & Communication Skills
- Strong verbal and written communication skills
- Strong stakeholder management and customer-facing capability
- Ability to explain technical concepts in a simple and structured manner
- Customer-centric and solution-oriented mindset
- Strong ownership and accountability
- Ability to manage customer escalations and follow-up governance effectively
- Good presentation, consultation, and coordination skills
Problem Solving & Behavioural Expectations
- Strong analytical and troubleshooting skills
- Ability to learn new technologies and platforms quickly
- Curiosity toward AI-driven solutions and automation ecosystems
- Logical thinking and problem-solving capability
- Ability to work in fast-paced and evolving environments
- Strong collaboration and teamwork mindset
- Positive attitude with willingness to take ownership and initiative
Preferred Qualifications
- Exposure to AI/LLM platforms such as OpenAI APIs or similar technologies
- Familiarity with Agentic AI frameworks or orchestration platforms
- Experience with ITSM tools such as ServiceNow
- Exposure to automation workflows, AI integrations, or prompt engineering concepts
- Prior experience in Technical Support, Technical Account Management, DevOps, Customer Success, or Implementation roles
- Experience creating technical documentation, playbooks, or customer training materials
What Sets You Apart
- Customer-first mindset with strong technical problem-solving abilities
- Ability to translate business challenges into scalable technical solutions
- Passion for AI-driven innovation and engineering excellence
- Strong ownership mindset with focus on customer success and operational excellence
- Ability to thrive in fast-paced, collaborative environments
- Strong adaptability and willingness to learn emerging technologies and platforms
Evaluation Criteria During Interview
Candidates Will Be Evaluated Based On
- Communication and customer-handling capability
- Technical fundamentals and conceptual understanding
- Troubleshooting and analytical thinking
- Customer success and consultation approach
- Learning mindset and adaptability
- Ownership and accountability
- Resume/project depth and practical understanding
- Ability to simplify and explain technical concepts clearly
Role Details
- Role: Customer Success Engineer (CSE)
- Location: Bangalore
- Work Model: In-person / Work from Office /Rotational Shift
Apply Now
Register to be considered for the invite-only hiring drive.
You can also refer professionals from your network who match the role requirements.
Important Notes
- Shortlisted candidates will receive further communication
- Participation requires in-person attendance
- This is an invite-only hiring event
- Ensure registration is completed before the deadline
- This role does not require deep enterprise-level AI architecture expertise or highly specialized implementation experience. We are primarily looking for candidates with strong technical fundamentals, customer-facing problem-solving capability, communication skills, adaptability, and willingness to learn emerging technologies and platforms.
