Role - Network Zscaler SME
Years of Experience - 7to 12 years
Location - Hyderabad & Chennai
- Perform initial configuration and setup of the cloud (Internet Access, Private Access, digital experience, SAML, add-ons, etc.), specifically ZScaler.
- Assist with various implementation projects as they relate to Azure, Intune, Office 365, and application cloud migrations.
- Investigate and apply Zscaler best practices.
- Day to day administration of the ZScaler tool.
- Document Zscaler standard operating procedures and protocols.
- Create Zscaler dashboards and reports to monitor and ensure SASE health.
- Coordinate and leverage threat intelligence to prevent and remediate vulnerabilities and threats.
- Receive and fulfill technical work assignments via ServiceNow
- Fulfill policy requests to fine tune operations of the zscaler following Standard Operating Procedures.
- Monitor, troubleshoot and resolve user experience issues and provide remediation recommendations.
- Assist other system and security engineers in optimizing policies and user configuration.
- Reply to all customer inquiries within the required SLA and MTTR.
- Document issues and escalate to next tier or vendor support, as necessary.
- Monitor systems consoles and remediate alerts.
- Perform policy administration for web proxies, URL filtering, secure web gateway, and data loss prevention.
- Integration with Microsoft products like Azure Active Directory and Microsoft Conditional Access Policies.
- Zero Trust awareness and experience a plus.
- Zero trust certifications a plus.
- Vendor certifications a plus.
- Zscaler implementation experience is required.
- Experience in the development of security policies for:
- Firewalls
- Secure Web Gateway
- Web Proxy
- Data Loss Prevention
- Anti-virus
