The position serves the following purpose
1. Support and Manage Network day-to-day operation.
2. Maintain up-time of overall Network services
3. Manage and mentor L1 Engineers
Areas
Key Accountabilities/ Responsibilities (Based on SOW)
Key Deliverables
- Configuration management for the production hardware and software within the scope (Wireless Infrastructure, and Wi-Fi Access Points)
- Experience and hands on with Cisco Wireless LAN controllers, Cisco Prime, Wi fi Connectivity of user's issue.
- Responsible in maintaining appropriate version of software (OS, microcode, firmware, certificates and backup etc.) on all devices. This includes applying software patches and bug fixes, and upgrading software levels required to maintains manufacturer's support, to support required feature sets.
- Perform Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting and Health Monitoring and reporting.
- Providing trend analysis and suggestion to remove waste and continuity improvement plan and execution.
- Implementation and maintenance of standard operating procedures for maintenance of network devices
- Review and validation of operational and event management related reports prepared by L2 team
- Managing and reporting on quarterly audit of all related administrative accounts
- Create and maintain Wireless Heat Map on Cisco Prime for Wireless health and performance.
- Support and manage planned and unplanned outages
- Procedural handbook along with KB should be populated / updated
- Manage team, internal and external stakeholders
