Job Summary:
A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will act as an escalation point for the service desk for all things network related. As a Network Support Technician you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily network support tasks as required.
Responsibilities:
- Troubleshoot end user connectivity from/to office and datacentres.
- Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA's and P2P.
- Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.
· Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.
- Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.
- Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.
- Record all work activities in a timesheet in our ticketing system (ConnectWise).
- Effectively communicate with both clients and peers ensuring timely responses.
· Participate in on-call rotation.
Skills:
- Working knowledge and support experience with Juniper firewalls and switches utilising Juniper Mist and CLI.
- Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.
- A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.
- Working knowledge of virtualisation and network integration with VMware infrastructure.
- Experience with network monitoring platforms.
- Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.
- Experience with Meraki wireless appliances.
- Ability to prioritise and multitask.
- Willingness to learn new technologies and maintain industry knowledge.
- Excellent communication and interpersonal skills.
- Work with and be a part of collaborative team environment.
- Experience working with ITSM tools such as Connect Wise Manage or similar.
Qualifications
- 2 + years of Networking experience
- Bachelors degree a plus
- Industry certifications a plus
- Flexibility for after hours and weekend work
- Ability to work on call rotation
