Cleaning tools, testing, reporting, and installing cables or optics for new circuits. physical cabling, cable management, northbound cabling (fiber/copper/power).
Support network and server teams by assisting with rack and stack and running cables. Planned/ Predictive maintenance or circuit migration support
Labeling, patching, and asset tagging activities perform installation as needed either through physical or network medium.
Follow specific task instructions and provide necessary reporting as necessary and support either through phone, remote tools, or in person on-site.
Conduct failure analysis and perform functional testing of entire system. Identify failed components, planned maintenance, or circuit migration support.
Rebooting line cards or chassis or reseating of cards/optics
Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables
Power cycling and conducting a whole unit replacement.
Preferred Skillsets: Technical Experience:
Hands-on experience in installing and troubleshooting infrastructure (DC & Network) equipment's, rack, and stack of the equipment/Fiber & Copper cable.
Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, HS&E support.
Good understanding of IT principles such as networks and hardware.
Fiber/Data/Copper cable installation and maintenance, including working with MPO fibers.
Hands-on experience in IMAC and break-fix activities related to infrastructure environment.
Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations.
Task queue management, governance (SLA/KPI management, problem escalation/RCA/CAR), and external vendor management.
Customer-facing skills: able to communicate clearly and effectively both with the client and the customer.
Logical and analytical approach to work, accurate documentation.
Independent working and managing a team, as well as collaboration with team members.
Intense focus on quality work, productive, proactive and efficient
Work Experience
5-8 years of Data center infrastructure or DWDM.
3+ Years of experience in Installation, configuration and troubleshooting of Network Hardware
Education
BSc. degree in computer science or a related field or an equivalent associate degree (A.A.) or equivalent from three-year college or technical school with an emphasis in electronics required, bachelor's Degree preferred.
Tech certification Knowledge of ITIL and experience of working within an ITIL environment would be preferred.
