A Level 2 (L2) Network Support Engineer is responsible for providing technical support to clients and installing mid size sites. The following is a typicaljobdescription for an L2 Network Support Engineer:
JobTitle: Network Support Engineer
JobSummary: The L2 Network Support Engineer will provide technical assistance and support to clients for their computer systems, hardware, and software. The individual will be responsible for troubleshooting network issues, including connectivity, performance, and security. The Network Support Engineer will need to travel to sites for network installation.
Key Responsibilities:
- Design Network and solutions
- Provide technical support to clients via phone, email, or remote tools.
- Troubleshoot networking issues, including connectivity, performance, and security.
- Collaborate with other IT team members to identify and resolve technical problems.
- Escalate complex issues to higher-level support personnel.
- Maintain accurate documentation of client issues and resolutions.
- Keep up-to-date with the latest network technology trends and recommend solutions to clients.
- Install network hardware at site
Qualifications:
- Bachelor's degree in Computer Science or CCNA.
- 3+ years of experience in network engineering or related field.
- Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VLANs.
- Experience with network hardware, such as routers, switches, firewalls, and VPNs.
- Excellent problem-solving skills and ability to work independently or in a team environment.
- Strong communication skills, both verbal and written.
