Network Support & Asset Management Engineer

Role Summary

This role is primarily responsible for managing the organization's network infrastructure and end-to-end IT asset lifecycle. The engineer will ensure stable, secure network operations across LAN/WAN environments while maintaining accurate asset records, driving procurement governance, and supporting IT compliance initiatives across Chennai and branch offices.

Key Responsibilitie

s
1. Network Support & Operations (Primary Focu

• s)Monitor, configure, and troubleshoot LAN/WAN infrastructure including switches, routers, and wireless access poin
• tsAdminister FortiGate firewall — policy management, NAT rules, VPN configuration, and log revi
• ewManage VLAN segmentation, DHCP scopes, and DNS configurations across Fortinet and Microsoft environmen
• tsSupport and maintain Wi-Fi infrastructure (FortiAP or similar) including site surveys and channel planni
• ngConfigure and troubleshoot site-to-site VPN and remote access VPN for branch locatio
• nsMaintain comprehensive network documentation: IP address management (IPAM), topology diagrams, and network runboo
• ksUse monitoring tools (OpManager, SolarWinds, or equivalent) for proactive network health and performance tracki
• ngRespond to and resolve network-related incidents, ensuring minimal downtime and adherence to SL

As
2. IT Asset Management (Primary Foc

• us)Own and maintain the end-to-end IT asset lifecycle — procurement, tagging, deployment, tracking, and retirement/dispo
• salManage and regularly audit the IT asset inventory covering hardware (desktops, laptops, servers, network devices), software licenses, and peripher
• alsCoordinate with vendors for procurement, warranty management, AMC renewals, and hardware replaceme
• ntsMaintain asset records in the ITSM tool (ServiceDesk Plus or equivalent), ensuring data accuracy and completen
• essSupport software license compliance — track allocations, renewals, and ensure adherence to licensing agreeme
• ntsPrepare asset utilization reports and present periodic summaries to IT managem
• entDefine and enforce asset tagging standards, disposal procedures (e-waste), and asset handover/return proces
• sesLiaise with Finance for asset capitalization, depreciation tracking, and audit supp

ort
3. Systems & Endpoint Support (Second

• ary)Manage Active Directory — user provisioning, OU structure, Group Policy Objects (GPOs), and access con
• trolSupport Windows Server administration (2019/2022) including DHCP, DNS, and file share manage
• mentAssist with Microsoft Intune / Hybrid Azure AD Join for endpoint compliance and policy enforce
• mentPerform patch management and vulnerability remediation using Endpoint Central or equivalent t
• oolsProvide Level 1/2 support for hardware, software, and OS issues, managing tickets within defined SLAs in ServiceDesk

Plus
4. Security & Compl

• ianceEnforce endpoint security policies via Sophos EDR, antivirus, and firewall
• rulesMonitor security alerts and escalate incidents per defined IT security proce
• duresAudit user access controls, privileged accounts, and software licensing compl
• ianceSupport data protection policy adherence and participate in security awareness initia

tives
5. Reporting & Documen

• tationPrepare weekly/monthly network performance and asset status reports for IT management
• reviewMaintain accurate SOPs, network configurations, asset lifecycle policies, and escalation proc
• eduresSupport internal and external IT audits with accurate documentation and ev

idenceRequired Qualific

ations
Ed

• ucationBachelor's degree in computer science, Information Technology, or a related dis
• ciplineDiploma holders with demonstrably strong hands-on experience will be con

sidered
Technica

• l SkillsHands-on experience with managed switches, VLANs, routing concepts, and wireless infras
• tructureWorking knowledge of FortiGate firewall — policy rules, NAT, VPN; Fortinet stack exposure is a strong a
• dvantageProven experience in IT asset lifecycle management — tagging, tracking, auditing, and
• disposalFamiliarity with ITSM tools (ServiceDesk Plus, Freshservice, or equivalent) for asset and ticket ma
• nagementWorking knowledge of Active Directory, Group Policy, DNS, and DHCP admini
• strationExperience with Microsoft 365 administration (Exchange Online, Teams, Sha
• rePoint)Basic scripting ability in PowerShell for asset reporting or network automati
• on tasksUnderstanding of ITIL service management principles, particularly Asset and Configuration Managemen

t (SACM)
So

• ft SkillsStrong attention to detail — especially in maintaining accurate asset records and network docu
• mentationAbility to manage multiple priorities, coordinate with vendors, and work inde
• pendentlyClear communication skills — able to liaise with Finance, Procurement, and non-technical sta
• keholdersProcess-oriented mindset with a commitment to documentation quality and c

ompliance
Preferred Qual

• ificationsCertifications: CompTIA Network+, Fortinet NSE 4, ITIL Foundation, or Microsoft MD-10
• 2 / AZ-900Hands-on exposure to Fortinet products (FortiGate, FortiSwitch
• , FortiAP)Experience with dedicated ITAM tools (Manage Engine AssetExplorer, Lansweeper, o
• r similar)Working knowledge of Azure Active Directory
• / Entra IDExperience supporting hybrid on-premises and cloud infrastructure en
• vironmentsExposure to IT procurement processes — RFQ, vendor evaluation, and contract