We are looking for a dedicated Network Security Support Engineer with 4 to 5 years of experience to provide technical support, monitoring, and troubleshooting for network security systems. The ideal candidate will ensure the security and integrity of enterprise networks by supporting firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), and other network security solutions.
Key Responsibilities:
- Monitor and maintain network security infrastructure including firewalls, VPNs, IDS/IPS, and other security appliances
- Provide 24/7 support and incident response for network security events and alerts
- Analyze, troubleshoot, and resolve network security issues promptly
- Perform security patching, configuration updates, and vulnerability assessments on network devices
- Collaborate with network and security teams to design and implement security controls and best practices
- Conduct regular security audits and compliance checks
- Manage firewall policies, access control lists (ACLs), and VPN configurations
- Document incidents, procedures, and system configurations for audit and knowledge management
- Assist in the investigation of security breaches and provide detailed reports
- Stay updated with the latest network security threats, vulnerabilities, and technologies
Required Skills:
- 4 to 5 years of hands-on experience in network security support and administration
- Strong knowledge of firewall technologies (Checkpoint, Cisco ASA, Palo Alto, Fortinet, etc.)
- Experience with VPN technologies (IPSec, SSL VPN)
- Familiarity with IDS/IPS systems and security monitoring tools (Snort, Splunk, etc.)
- Understanding of TCP/IP, routing, switching, and network protocols
- Experience with security incident response and threat analysis
- Knowledge of network security best practices and compliance standards (ISO 27001, NIST, GDPR)
- Proficiency in troubleshooting and problem-solving network and security issues
- Familiarity with scripting for automation (Python, Shell) is a plus
- Experience with security information and event management (SIEM) systems
Preferred Qualifications:
- Certifications such as CCNA Security, CISSP, CEH, CompTIA Security+, or GIAC
- Experience with cloud security and securing hybrid networks (AWS, Azure, GCP)
- Knowledge of endpoint security and malware protection solutions
- Familiarity with vulnerability management tools and processes
- Experience working in an ITIL-based service management environment
Soft Skills:
- Strong analytical and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple incidents simultaneously
- Team player with a proactive and detail-oriented approach
- Continuous learner eager to stay updated with emerging security trends
