Network Security Engineer (Palo Alto)

Company Description Ampleopp Solutions is dedicated to helping Managed Service Providers and enterprises deliver uninterrupted IT services and meet strict SLAs in an increasingly complex and distributed technology landscape. The company provides unified, scalable 24×7 managed operational support, including Network Operations Center (NOC), Security Operations Center (SOC), and Tier-1 Helpdesk services. Acting as an extension of clients internal teams, Ampleopp Solutions offers fully managed technical resources that strengthen security and operational resilience while controlling costs. Its delivery model emphasizes seamless integration with existing tools, systems, SOPs, and escalation workflows, enabling organizations to scale without compromising service quality or increasing internal headcount.

Client: US-Based Managed Services Provider (MSP)

Employment Type: Full-Time

Payroll: Ampleopp Solutions

Work Location: Remote (Work From Home)

Working Hours: US EST Shift

Preferred Locations: Hyderabad / Bangalore / Chennai

Experience Required: 5–7 Years

Mandatory Certification

• Palo Alto Networks Certified Security Administrator (PCNSA) OR
• Palo Alto Networks Certified Network Security Engineer (PCNSE)

Employment Terms: Either the employee or the company may terminate employment by providing 30 days written notice

Position Overview

We are seeking an experienced Network Security Engineer with strong Palo Alto Networks expertise to support multiple client environments within a Managed Services Provider (MSP). The ideal candidate will be responsible for deploying, managing, troubleshooting, and optimizing Palo Alto firewall infrastructure while ensuring adherence to SLAs, maintaining excellent documentation, and providing professional client communication.

Key Responsibilities

• Deploy, configure, and maintain Palo Alto Networks firewalls (Physical and Virtual).
• Manage Security Policies, NAT Rules, App-ID, User-ID, and Content-ID.
• Configure and support Site-to-Site VPNs and GlobalProtect Remote Access VPNs.
• Monitor firewall performance, logs, and security threats.
• Perform firewall upgrades, patching, backups, and recovery activities.
• Troubleshoot network and security incidents, including critical P1 escalations.
• Maintain compliance with client SLAs and operational procedures.
• Provide regular client updates, incident summaries, and RCA documentation.
• Create and maintain SOPs, runbooks, and knowledge base articles.
• Collaborate with internal teams and client stakeholders to ensure secure network operations.

Overall Client Expectation

The client is looking for a Mid-Level Network Security Engineer who can:

✔ Administer Palo Alto Firewalls confidently

✔ Understand enterprise and data center network architecture

✔ Troubleshoot production issues independently

✔ Explain the reasoning behind technical decisions

✔ Communicate clearly with customers and internal teams

✔ Work effectively in a fast-paced MSP environment supporting multiple clients

Required Technical Skills

Palo Alto Security

• Palo Alto Firewall Administration
• Panorama Management
• Security Policy Management
• NAT Configuration
• App-ID, User-ID, Content-ID
• Threat Prevention
• URL Filtering
• DNS Security

Networking

• TCP/IP Fundamentals
• Routing & Switching
• OSPF
• BGP
• VLANs
• STP
• Packet Analysis & Troubleshooting

VPN & Security

• IPSec VPN
• Site-to-Site VPN
• GlobalProtect VPN
• Security Monitoring & Incident Response

Good to Have

• Experience with Cisco ASA / Firepower
• Experience with Fortinet FortiGate
• Experience with Check Point Firewalls
• Exposure to SIEM Platforms
• Cloud Security (Azure / AWS)
• Additional Networking or Security Certifications

Soft Skills

• Excellent verbal and written communication skills.
• Strong client-facing experience.
• Ability to work effectively in a multi-client MSP environment.
• Strong analytical and troubleshooting abilities.
• Excellent ticket management and SLA adherence.
• Strong documentation and knowledge-sharing practices.

Preferred Candidate Profile

• 5–7 years of hands-on Network Security experience.
• Active PCNSA or PCNSE certification (Mandatory).
• Experience supporting multiple client environments.
• Comfortable working during US EST business hours.
• Strong ownership mindset and customer service orientation.

Employment Details

• Remote Work From Home Opportunity.
• Direct client-facing role supporting US-based customers.
• Payroll and HR managed by Ampleopp Solutions.

Immediate to 30 Days Notice Period Preferr