Network Operations support Lead

8-10 Years

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Early Applicant

Job Description

Key Responsibilities

Network Operations & Administration:-

Lead and manage 24/7 NOC operations, ensuring proactive monitoring and quick resolution of network incidents and outages.
Administer, configure, and maintain enterprise network infrastructure, including LAN, WAN, WLAN, and VoIP systems.
Monitor and analyze network performance metrics to ensure optimal uptime, throughput, and security.
Develop and enforce standard operating procedures (SOPs) for incident management, change management, and escalation processes.
Coordinate with internal IT teams, vendors, and service providers to ensure timely resolution of network-related issues.
Maintain network documentation, topology diagrams, and configuration management records.

Leadership & Coordination

Supervise and mentor NOC engineers and network support staff.
Manage shift schedules, workload distribution, and performance reviews for NOC personnel.
Act as the primary escalation point for complex network incidents and root cause analyses.
Drive continuous service improvement initiatives and automation of NOC processes.

Network Design & Projects

Collaborate with IT infrastructure architects to design, deploy, and upgrade network solutions across industrial and office environments.
Participate in planning and execution of new automotive plant rollouts, network expansions, and system integrations.
Evaluate emerging technologies to enhance network performance, scalability, and cybersecurity posture.

Security & Compliance

Implement and maintain network security best practices, including VLAN segmentation, firewall policies, and intrusion prevention systems.
Support compliance with corporate IT and industrial cybersecurity standards (e.g., ISO 27001, NIST, IEC 62443).
Conduct regular network audits, risk assessments, and vulnerability remediation.

Primary Skills

Strong expertise in LAN, WAN, WLAN, and VoIP infrastructure (Cisco & Auruba)
Proven experience in NOC operations management and network troubleshooting.
In-depth knowledge of routing and switching protocols (BGP, OSPF, EIGRP, STP, VLANs, QoS).
Hands-on experience with network monitoring tools (Zabbix, SolarWinds, PRTG,Cisco Prime, etc.).
Proficiency in network automation/scripting (Python, Ansible, or similar).

Secondary Skills

Familiarity with industrial networking (EtherNet/IP, PROFINET, Modbus TCP) and OT/IT convergence.
Knowledge of SD-WAN, VPN, and cloud networking (Azure/AWS/GCP).
Experience with VoIP technologies (Cisco CUCM, SIP trunking, call routing).
Understanding of cybersecurity fundamentals and incident response processes.
Exposure to automotive manufacturing environments and Industry 4.0 connectivity.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
8+ years of progressive experience in network administration and NOC leadership roles.
Relevant certifications such as CCNP / CCIE / CompTIA Network+ / ITIL highly desirable.
Strong analytical, problem-solving, and communication skills.
Ability to work in a fast-paced industrial setting and manage multiple priorities.

Work Environment

Shift-based operations in a 24x7 global NOC environment
Hybrid or on-site role depending on operational requirements.
May require on-call availability for critical incidents and planned maintenance windows.
Collaboration with global teams and travel to regional automotive plants as needed.