Network Operations Manager

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Job Summary
The Network Operations Engineer is responsible for designing, implementing, maintaining, and troubleshooting complex network infrastructure priority 1 and 2 incidents. This role ensures high availability, security, and scalability of the organization's network to support business operations efficiently. The engineer collaborates with IT teams, vendors, and stakeholders to enhance network performance and implement best practices. This role typically requires strong technical skills, problem-solving abilities, and knowledge/experience of various networking protocols and technologies such as Cisco Routing & Switch, data center networking, load balancer, SD-WAN, and Security (Cisco ASA, FTD, Umbrella, and Checkpoint firewall).

Responsibilities

Network Design & Implementations:

• Design and deploy LAN, WAN, WLAN, and SD-WAN solutions to ensure seamless connectivity.
• Implement and configure hardware, including routers, switches, firewalls, and load-balancers (Cisco, checkpoint, F5, Kemp)
• Optimize network infrastructure for high availability and redundancy.
• Deploy cloud network solutions in AWS, Azure, or Google Cloud (if applicable).
• Ability to evaluate technological needs and recommend appropriate solutions using standards and best practices.
  
  

Network Security & Compliance:

• Implement firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS) to enhance security.
• Enforce network security policies, access controls, and encryption standards.
• Assist in security audits compliance and vulnerability remediation.
• Ensure compliance with industry standards such as PCI DSS, ISO 27001, NIST, and GDPR.
  
  

Network Performance & Troubleshooting:

• Monitor network performance using tools like Solarwind, Entuity, Live Action
• Diagnose and resolve complex escalated issues.
• Perform capacity planning and network optimization to meet growing business requirements.
• Analyze network traffic and performance metrics to optimize infrastructure and enhance service delivery.
• Develop and maintain network documentation, diagrams, and SOPs in the GNS wiki.
  
  

Collaboration & Project Management:

• Work closely with cross-functional IT teams (Server, Voice, Security).
• Lead network-related activities and projects.

Experience

• Strong Expertise in Routing and Switching protocols (BGP, OSPF, EIGRP, MPLS).
• Knowledge and Experience with enterprise firewalls, VPNs, and Security appliances (Cisco ASA, FTD, Checkpoint).
• Knowledge and Experience in load-balancing technologies (F5, Kemp).
• Knowledge and Experience with Routers and Switches (Cisco ASR/ ISR routers, Cisco Enterprise switches of 9500, C9300, C9200, Meraki MS250, Cisco Nexus platform).
• Knowledge and Experience in Proxies and Content Filtering solutions (Cisco WSA, MacAfee Web Gateway, Cisco Umbrella).
• Knowledge and experience with Meraki MR / MX devices.
• Knowledge and experience in SW-WAN solutions.
• Knowledge and experience with the IOS (IOS-XR / IOS SR & SX).
• Knowledge and experience in any Network Management System (Solarwind, Entuity, and Live Action).
• Knowledge and experience in Security remediation on various networking products outlined above.
• Knowledge and experience in Vendor coordination for critical and escalated issues.
  
  

Experience Requirements:

• 9 - 11 years of experience in Network & Security engineering, design, and troubleshooting.
• Experience working in enterprise, financial, and Data center environments.
  
  

Technical Skills & Qualification:

• Education (if beyond High School or equivalent): Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
• Cisco Certified Network Professional Enterprise / Data Center / Security would be an added advantage.
• Willing to work in a 24x7 rotational shift.
  
  

What We Offer

• Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.

• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.

• Competitive compensation. Attractive salary and benefits package.

• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.