Network Operations Manager

Job Role: Network Operations Manager

Company Profile:

Nipun Net Solutions Pvt. Ltd. is a leading IT Infrastructure and Network Solutions provider, established in 2002 and headquartered in Hyderabad, India. With a strong presence across major

Indian cities and over two decades of industry experience, Nipun delivers cutting-edge solutions in

Infrastructure as a Service (IaaS), networking, cybersecurity, wireless technologies, and smart digital

services. The company is recognized for its expertise in executing large-scale projects, smart city

deployments, and offering managed services to a wide range of enterprise clients. Nipun is an ISO

27001:2013 certified organization and a trusted partner to global technology leaders including Cisco, Fortinet, Aruba, and more.

Job Summary:

We are looking for an experienced Network Operations Manager with 14+ years of experience in

managing large-scale network infrastructure and leading Network Operations Center (NOC) teams. The ideal candidate will be responsible for ensuring high availability, performance, and reliability of

network services while meeting committed SLAs. This role requires strong leadership, technical

expertise, and the ability to drive continuous improvements in network operations, service delivery, and team capabilities.

Key Responsibilities:

Manage day-to-day operations of Network Operations (NOC) team and ensure SLA adherence

Ensure high availability and performance of network infrastructure (LAN, WAN, Firewall, Voice) Monitor network performance and recommend upgrades or improvements

Act as primary escalation point for critical network issues and outages

Prepare and review Root Cause Analysis (RCA) reports and discuss with customers

Conduct weekly and monthly KPI reviews and ensure SLA compliance

Understand customer requirements and define network solutions accordingly

Participate in project execution and manage network-related deliverables

Prepare project schedules and manage operational activities

Lead improvements in maintenance, provisioning, service restoration, and data center operations

Manage vendor relationships, contracts, and service providers

Ensure proper documentation of processes, procedures, and operational activities

Drive continuous improvement initiatives and internal projects

Handle customer communication via calls, emails, and meetings

Team & People Management:

Lead, mentor, and develop network engineers and technical teams

Conduct regular performance reviews and skill development plans

Ensure proper staffing and scheduling to meet operational demands

Train team members on new technologies and enhance skillsets

Create a collaborative and high-performance work environment

Required Skill Sets (Technical & Soft Skills):

Strong knowledge of network technologies (Routing, Switching, Security, Firewall)

Good understanding of Network Operations and Service Management

Strong ITIL process knowledge (Incident, Problem, Change Management)

Experience in capacity management, provisioning, and service restoration

Excellent analytical and problem-solving skills

Strong communication skills (verbal & written)

Ability to handle customer escalations and critical situations

Strong leadership, team management, and decision-making skills

Ability to manage multiple priorities and work under pressure

Experience in process improvement and project execution

Adaptability to changing environments and business needs

Preferred Qualifications:

Bachelor's Degree (B.E / B.Tech / MCA or equivalent)

ITIL Certification (Operations / Service Management preferred)

Cisco Certifications (CCNA / CCNP / CCIE preferred)

Work Experience:

14+ years of experience in Network Operations / NOC environment

Proven experience in managing teams and large-scale network operations

Experience in handling enterprise customers and SLA-driven environments

Prior experience in building and managing technical teams

Other Requirements:

Strong customer-focused approach

Ability to work in customer location / onsite environments

Experience in handling audits (SOX or similar) is an added advantage

Willingness to work in critical support environments and handle escalations