Position Overview
As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you. Also, we can say that L 1 Network Engineers roles and responsibilities include the following.
Key Responsibilities
- 24x7 Service Operation. Rotational shifts.
- Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
- Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
- Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
- Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
- Able to perform Major Incident Management and participate in Bridge call
- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
- Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
- Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.
What you will bring to the team:
- Excellent English communication skills
- A minimum of 2 /3 + years experience in a similar role
- Good at working under high pressure situation.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Team Player
