We're Hiring: Network Operations Center (NOC) Analyst!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Network Operations Center (NOC) Analyst to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Network Operations Center (NOC) Analyst
Work Arrangement: Work from Office
Location: India - Bangalore
Schedule: Night shift
Job Description:
Key Responsibilities
Monitoring & Alert Intake
- Monitor infrastructure, network, backup and security alerts using centralized monitoring platforms
- Validate alerts to eliminate false positives and duplicate noise
- Identify impact scope and severity using predefined criteria
Incident & Ticket Management
- Create, update and manage incidents in ServiceNow in accordance with defined standards
- Ensure tickets include accurate categorization, timestamps, impact assessment and troubleshooting notes
- Maintain clear, concise written documentation suitable for downstream escalation
Initial Remediation (Strictly Defined Scope)
- Restart services when explicitly permitted by runbook
- Execute approved, low-risk operational actions documented in standard procedures
- Confirm resolution or escalation outcomes before closing incidents
Escalation & Handoffs
- Escalate incidents to appropriate internal teams (Systems, Network, Security, Backup) based on defined criteria
- Provide complete, structured handoff information to reduce rework
Operational Excellence
- Follow runbooks and SOPs precisely; identify gaps where procedures do not exist
- Participate in continuous improvement by flagging recurring issues or missing automation opportunities
- Support audit and compliance requirements through accurate recordkeeping
Explicit Scope Boundaries (What This Role Does Not Do)
To ensure operational consistency and scalability, the NOC Analyst does not perform the following:
- Server or workstation reboots
- Disk cleanup or capacity remediation (handled via automation or engineering)
- User password resets or MFA troubleshooting
- Direct client communication
- Backup restores or disaster recovery execution
- Firewall rule changes or configuration modifications
- Identity or security account actions (e.g., disabling users)
Qualification and requirements:
- Experience working in a NOC, SOC or MSP operations environment
- Strong familiarity with ITSM workflows (ServiceNow experience required)
- Hands-on experience with RMM platforms (N-central or similar)
- Excellent written communication and documentation skills
- Demonstrated ability to follow structured processes consistently
Preferred
- Network monitoring experience (Auvik or similar)
- Exposure to backup platforms (vendor-agnostic mindset required)
- Familiarity with security alerts, MDR workflows or SIEM platforms
- Understanding of Microsoft 365 environments (no administrative access required)
Behavioral Attributes We Value
- Highly process-driven and detail-oriented
- Clear, professional written communication
- Curious and improvement-minded
- Calm, consistent execution under operational pressure
Perks & Benefits:
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
