L1 NOC ENGINEER – JOB DESCRIPTION
Company: Technomine Group of Companies
Position: L1 NOC Engineer
Location: Ahmedabad – Onsite
Department: IT / Network Operations
Employment Type: Full-Time | Permanent
Shift:USA Shift ( 05:30 PM - 02:30 PM )
Experience: 1–3 Years
ABOUT THE ROLE
We are looking for an L1 NOC Engineer to join our Network Operations team in Ahmedabad. The candidate will be responsible for continuous monitoring of network and IT infrastructure, identifying incidents, performing initial troubleshooting, maintaining incident records and escalating issues to the appropriate technical teams within defined timelines.
The role requires strong alertness, troubleshooting ability, communication skills and the ability to work effectively in USA Shift ( 05:30 PM - 02:30 PM )
KEY RESPONSIBILITIES
Network & Infrastructure Monitoring
- Monitor network devices, servers, applications and IT infrastructure through NOC monitoring tools.
- Monitor alerts, alarms, outages and performance-related issues.
- Identify and report incidents and service degradation promptly.
- Ensure continuous monitoring of critical infrastructure.
Incident Management
- Receive, log and acknowledge incidents and service requests.
- Perform L1-level troubleshooting using defined SOPs and runbooks.
- Categorize and prioritize incidents based on severity and business impact.
- Escalate unresolved incidents to L2/L3 teams within defined timelines.
- Maintain accurate incident and escalation records.
- Technical Troubleshooting
- Perform basic troubleshooting of:
- LAN / WAN connectivity
- Routers and switches
- Firewalls
- VPN connectivity
- Internet connectivity
- DNS / DHCP issues
- Basic server and infrastructure alerts
- Perform basic diagnostics using Ping, Traceroute and IP configuration checks.
- Monitor device/interface status and identify basic connectivity issues.
Documentation & Reporting
- Maintain accurate incident and ticket records.
- Prepare shift-wise NOC reports.
- Update monitoring and ticketing systems regularly.
- Maintain proper shift handover documentation.
- Follow established NOC SOPs and escalation matrices.
Coordination
- Coordinate with Network, IT Infrastructure, Security and other technical teams.
- Coordinate with vendors/service providers whenever required.
- Provide updates on critical incidents until resolution or escalation.
- Ensure clear and professional communication during incidents.
QUALIFICATIONS & EXPERIENCE
- Diploma / Bachelor's degree in Computer Engineering, IT, Electronics & Communication or a related field.
- 1–3 years of experience in NOC, network monitoring, IT infrastructure or technical support.
- Freshers with relevant networking certifications and strong technical knowledge may also be considered.
- CCNA certification will be an advantage.
REQUIRED TECHNICAL SKILLS
- TCP/IP
- LAN / WAN
- Routers & Switches
- Basic Firewall knowledge
- VPN
- DNS / DHCP
- Network Monitoring Tools
- Ticketing Systems
- Ping / Traceroute
- Basic troubleshooting methodology
- MS Excel and documentation
KEY ATTRIBUTES
Alertness | Quick Response | Problem Solving | Ownership | Communication | Teamwork | Discipline | Attention to Detail
Shift Timings - USA Shift ( 05:30 PM - 02:30 PM )
