Operations – Network Operation Centre , NOC Engineer
Location: Bangalore
Exp: 1- 3 yrs
We are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Operations Organization focused on monitoring TS internal and external systems, troubleshooting issues, resolving or escalating them.
Key responsibilities
- Member of 24x7 Network operations team working on rotating shift basis.
- First-level technical support for Telesign's servers & network.
- Monitoring, troubleshooting and alert handling related to Telesign's servers and networks data centres worldwide.
- Support traffic moves based on technical, business and operational response drivers.
- Collect and analyze forensic information related to issues, alerts or customer escalations. Fix issues and/or escalate to on-call staff.
- Respond to solve alerts where possible and escalate when needed and insure ownership is correctly assigned.
- Execute monthly Linux patching procedures.
- Diagnose technical problems using internal tools, database queries and log file analysis and identify solutions for recurring issue.
- Monitor and improve our systems and perform data analysis.
- Suggest and improve system monitoring and self-healing processes.
- Personally resolve issues where possible and escalate issues to internal teams or external suppliers if required.
- Successfully handle multiple priorities in work with customers.
- Collaborate with technical peers in order to improve efficiency and satisfaction of customer support.
- Ensure customers are satisfied with the effectiveness and efficiency of the support they receive.
Essential Requirements
- Ability to work in shifts (24/7 shift schedule).
- IV/VI level of education
- Fluent in English, verbal and written
- Advance knowledge of: Linux (such as working from the CLI), SQL (including analysis of data stored in databases) and networking (TCP/IP, HTTP and other common Internet protocols)
- 1 – 3 years of relevant experience
- Strong customer and service orientation
- Very strong analytical and problem-solving skills
- High attention to detail
- Ability to work well under pressure and be able to work both independently and as part of a team
- Self-organized and proactive approach with excellent communication skills
- Successfully handle multiple priorities and ability to handle stressful situations
Preferred Qualifications
- Working understanding of any of basic technical concepts of REST API, SQL , Cassandra ,ELK, AWS, Python
- Familiarity with Atlassian tools (JIRA, Status Page), Kibana, Grafana, Confluence - will be treated as advantage
- Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem)
- IT related certifications a plus.
