Your Job
The Networking Operations Center Analyst will report to the Supervisor of the KGSI and will be part of a global team that is the first line of response for all Facilities Technology. The Networking Operations Center Technician will work with colleagues towards resolving complex issues with innovative and efficient solutions.
Our Team
The Networking Operations Center Analyst will be a part of a global team that will manage Facilities Technology group that supports Molex. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Solutions India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KTC rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Global Solutions India (KGSI) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.
What You Will Do
- Working in a large-scale environment under minimal supervision performing tasks per predefined documented procedures
- Monitoring interfaces and devices, domestic and global via a performance monitoring solution
- Working with third party vendors and onsite contacts both during routine deployment and outages providing first level troubleshooting and problem resolution including defined escalation processes
- Providing and Auditing security access, as well as documenting.
- Ensuring escalations are handled in a professional, consistent, and relentless manner.
- Handling application job monitoring and restarts utilizing multiple job scheduling software systems.
- Documenting, tracking, and monitoring various platform issues including environmental and badge access to sites.
- Working in a small team environment interfacing with customers, locations, and time zones.
- Engaging in opportunities to expand on existing skillset in attempt to increase knowledge and reduce learning curves
Who You Are (Basic Qualifications)
- Excellent communication and interpersonal skills.
- 1+ years supporting a Network environment/Windows OS.
- Basic knowledge of Windows Servers, DHCP, DNS
- Excellent technical, diagnostic, and troubleshooting skills.
- Experience working with ticketing systems (i.e., Service Now)
- Basic knowledge with network monitoring tools
What Will Put You Ahead
- A bachelor's degree in technology, Engineering, Business or equivalent experience.
- Knowledge about Data Center, Network.
- Experience working with complex enterprise WAN environments.
- Knowledge of (CCTV/ Access Control / Structure Cabling).
- Experience with the administration and troubleshooting of large enterprise Physical Security and/or Data Center Operations
Who We Are
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human
resources, finance, project management and anything else our businesses need. With locations in
India, Mexico, Poland and the United States, our employees have the opportunity to make a global
impact.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Koch is proud to be an equal opportunity workplace.
