Role Overview:
We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.
Key Responsibilities:
- Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN).
- Review team performance, guide on troubleshooting, and ensure operational SLAs are met.
- Perform periodic health checks, configuration reviews, and drive network improvements.
- Ensure adherence to network security and compliance best practices.
- Coordinate with ISPs, clients, and cross-functional teams for issue resolution.
- Validate incident tickets, changes, and problems; drive RCA and documentation.
- Work with the monitoring team to ensure relevant alerting and visibility.
- Lead the onboarding and documentation of new clients.
Required Skills:
- Strong technical expertise in:
- Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches)
- Load Balancers (F5, Citrix)
- SD-WAN, VPN, MPLS, BGP, OSPF
- Experience with monitoring tools like SolarWinds, LogicMonitor, etc.
- Exposure to NAC, NMS, wireless and security operations.
- ITSM Technologies (JIRA, ServiceNow) awareness and usage.
- Good understanding of ITIL-based operations and service delivery.
- Excellent problem-solving and team management skills.
- 8-10 years of relevant experience.
