Network L2 Professional

• Manage and support large-scale enterprise network infrastructure and data center operations.

• Configure, troubleshoot, and maintain Cisco routers and switches including technologies like STP, VTP, HSRP, and VLAN.

• Work on routing protocols such as BGP, OSPF, EIGRP, and static/dynamic routing environments.

• Handle WAN troubleshooting and coordinate with ISPs for network connectivity issues.

• Provide support for Cisco VoIP systems and basic call manager configurations.

• Monitor and resolve network incidents, problems, and change management tickets efficiently.

• Ensure smooth network operations in 24x7 support environments.

• Perform network security troubleshooting including firewalls and basic security configurations.

• Work with Nexus switches, Riverbed WAN optimization devices, and F5 platforms where required.

• Prepare weekly and monthly operational reports and provide improvement recommendations.

• Collaborate with client teams and internal stakeholders for faster issue resolution and process improvements.

• Participate in technical discussions, meetings, and operational reviews.