About the Role
We are seeking a Network Security Engineer to serve as a Subject Matter Expert (SME) for Zscaler and Secure Access Service Edge (SASE) solutions. This is a specialized role focused on the intersection of traditional networking, advanced security, and cloud-native connectivity.
Unlike generalist support roles, this position is dedicated to maintaining high-performance security environments and optimizing cloud-to-on-premise integrations like Azure ExpressRoute and AWS Direct Connect.
Work Set-up: 100% Work from home
Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time)
On-Call: Reactive on-call support as required for high-priority security or cloud incidents
What You'll Do (Duties and Responsibilities)
- Zscaler Subject Matter Expert: Act as the primary point of escalation for complex Zscaler environment troubleshooting, ensuring secure and seamless user access.
- Cloud Connectivity Optimization: Oversee and troubleshoot the integration of Zscaler monitoring with cloud infrastructure, specifically focusing on Azure ExpressRoute and AWS Direct Connect.
- Security Incident Resolution: Diagnose and resolve sophisticated network and security incidents within a multi-vendor environment with a focus on SME-level resolution.
- Infrastructure Integrity: Administer and maintain customer infrastructure following strict change control processes to ensure zero-downtime security updates.
- Technical Documentation & Mentorship: Develop specialized SOPs and technical diagrams for cloud-security architectures while mentoring junior NOC staff on SASE best practices.
- Service Excellence: Generate high-level reporting on security posture and cloud performance for Managed Service delivery stakeholders.
What You Bring (Skills, Qualifications or Experience)
- Certification: MUST be CCNP certified with an ACTIVE certification status.
- Zscaler Expertise: Proven, SME-level hands-on experience in the operation and maintenance of Zscaler environments.
- Advanced Networking: Deep technical understanding of BGP, VRFs, QoS, Multicast, and Tunneling protocols.
- Hardware Maintenance: Experience upgrading firmware on diverse infrastructure including switches, routers, firewalls, and wireless access points (APs).
- Service Background: Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment.
- Process Knowledge: Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM.
- Soft Skills: Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders.
Nice to Have
- Direct experience with Azure ExpressRoute and AWS Direct Connect.
- Operational knowledge of Juniper Mist and SD-WAN technologies.
- Experience in high-pressure, low-latency environments such as Media Broadcasting or Finance.
