Key Responsibilities
- Manage, monitor, and troubleshoot WAN and LAN connections for multiple clients.
- Use remote monitoring tools and protocol analyzers to troubleshoot, diagnose and solve network problems.
- Perform advanced, complex network analysis, identify problems, and determine solutions.
- Recommend enhancements to the network that will improve the quality, performance, security, and reliability of the network.
- Creates and maintains documentation of networks and network systems.
- Follows project methodologies and processes to complete assigned tasks.
- Provides technical network expertise to others as necessary, including instructing field personnel in basic network troubleshooting and problem resolution.
- Configures new network equipment and connections.
- Handle day-to-day network related tickets Incident, Problem, and Change.
What you'll need to succeed
- Degree in Computer/Information Science, technical college, or equivalent work experience
- 3-5 years progressive experience in networking
- Must have Palo Alto firewall experience.
- Other demonstrated, related networking experience will be helpful.
- Demonstrated associate to professional level technology and support experience for Palo Alto firewalls. Certifications desired.
- Must have a solid understanding and practical experience with monitoring and management of SD-WAN solutions.
- Demonstrated understanding of network technologies and protocols.
- Experience implementing and maintaining network technologies in a mixed vendor environment.
- Strong ability and focus on network troubleshooting and resolution.
- Excellent verbal and written communication skills.
- Ability to collaborate and work effectively in partnership with others.
- Very strong customer service orientation.
- Ability to multitask and work in a fast-paced environment.
- Eagerness to learn and continually expand on skillset.
- Must have the ability to self-manage and work independently.
