- Responding promptly to alerts from the monitoring tools.
- Troubleshooting network problems researching specific solutions and projects,
- Managing network changes in accordance with any required change management process
- Work with team to identify service improvements to process and procedure.
- Proactively identify, own, and escalate any issue or problem that could affect customer experience.
- Providetechnicalsupport toa range ofManaged Service account.
- Responsible for maintaining all levels of account access in accordance with the access management guidelines, across all Managed Service Accounts.
- knowledge of operating systems such as Cisco IOS, Wintel products etc.
- Ability to apply configurations where required.
- Experience of using console cables and telnet and fault finding and diagnosis
This job is provided by Shine.com
