Key Skills & Experience
- 7+ years of professional experience in enterprise networking/security.
- Strong hands-on expertise with:
- Cisco Wireless (C9800 controllers & APs)
- Palo Alto NGFW (with Panorama)
- Familiarity with SilverPeak SD-WAN.
- Practical experience with monitoring tools (Cisco DNA Center, SolarWinds, Infoblox, etc.).
- Knowledge of routing protocols (BGP, OSPF, MPLS) and VPN solutions.
- Proficiency in ServiceNow as an ITSM tool.
- Strong troubleshooting and vendor coordination skills.
Core Responsibilities
Network & Wireless Operations
- Administer and maintain Cisco Wireless Infrastructure (C9800 controllers and access points), ensuring performance, stability, and scalability.
- Perform wireless configuration, troubleshooting, patching, and upgrades.
- Collaborate with vendors on RMA, bug fixes, and feature requests.
SD-WAN & Network Infrastructure
- Support and administer SilverPeak SD-WAN solutions.
- Assist with LAN/WAN design, routing protocols (BGP, OSPF, MPLS), and migrations across vendors.
- Apply patches and firmware updates to Cisco LAN switches and wireless controllers (Catalyst 9000 and Nexus 9K).
Firewall & Security Operations
- Manage and operate Palo Alto NGFW with Panorama: rule configuration, audits, firmware upgrades, and policy cleanups.
- Act as first responder for security incidents reported by the Cybersecurity team.
- Maintain VPN solutions (IPSec, SSL, GRE)
- Radware WAF and Load Balancer (AppWall) administration, including certificate renewal, application migration support, policy tuning, and lifecycle management.
Monitoring & Incident Management
- Monitor network and wireless performance using Cisco DNA Center, Cisco Prime, SolarWinds, Infoblox, Cacti, Smokeping and other enterprise tools.
- Work with ServiceNow for incident, change, and problem management, ensuring timely updates and escalations.
- Troubleshoot and resolve complex network/security issues, escalating as needed.
Collaboration & Documentation
- Provide weekly status updates to regional/global teams and collaborate with vendors.
- Maintain accurate process documentation, architecture diagrams, and technical standards.
Preferred Qualifications
- Certifications: CCNA/CCNP(Wireless or Security), PCNSA/PCNSE.
- Familiarity with ITIL processes (incident, change, and problem management).
- Experience in project coordination and RFP preparation
Nice to Have
- Experience with automation/scripting for wireless/firewall tasks with Backbox.
- Exposure to Radware WAF, smart office workplaces, and disaster recovery planning.
- Strong presentation and documentation skills for management reporting.
