Network Engineer/Network security
- Posted a month ago
- Over 500 applicants have applied
Job Description
- Handles first level calls/cases from Enterprise customers.
- Case ownership, documentation and management
- Customer Management, Setting right expectation, Situation handling.
- Driving case progression as per the SLA
- Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
- Backlog Management and meet the expectation set with customers.
- Work on pending cases(backlogs) and drive towards closure
- Periodic follow up as per SLA defined by the client.
- Process, Queue Adherence and SLA awareness
- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
- Knowledge Base Article Creation when there is an opportunity for it.
- To contribute knowledge base and the knowledge sharing forum
- Improving customer experience and Building relationship
- Completing PCNSE certification within 120 days of go-live
More Info
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Key Skills
About Company
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
Skills:
Itil Processes, Storage, redundancy concepts, support in security, management agents, Troubleshooting, ITSM tools, data centre systems
Skills:
advanced network data protocols, enterprise network security systems, network monitoring diagnostic tools, troubleshooting techniques, enterprise network architecture, OSI model networking principles