Network Engineer (LAN/WAN Operations)

Job Description – Tier 3 Network Engineer (LAN/WAN Operations)

Role Overview

We are seeking an experienced Tier 3 Network Engineer with 10+ years of hands-on experience in enterprise LAN/WAN environments to provide advanced technical support, mentor junior engineers, and drive operational excellence within the Network Operations team. The role involves handling complex network issues, supporting new product/service launches, building automation, and ensuring high availability of critical network infrastructure.

The candidate will also play a key role in process improvement, documentation, team leadership, and client service delivery.

Key Responsibilities

Advanced Network Support. Provide Tier 3 escalation support for complex network incidents across LAN, WAN, and enterprise network infrastructure. Troubleshoot and resolve high-impact issues involving routing, switching, and WAN technologies. Lead technical investigations and ensure rapid resolution during critical incidents.

Mentorship & Technical Leadership

Mentor and coach Tier 1 and Tier 2 engineers, improving troubleshooting capabilities and technical depth. Conduct knowledge transfer sessions and technical workshops. Review escalations and ensure adherence to troubleshooting standards.

Network Operations & Service Delivery

Manage and support enterprise LAN/WAN environments, ensuring network availability and performance. Monitor network health and proactively address potential risks or service degradation. Work closely with cross-functional teams to ensure seamless service delivery.

Product Launch & Documentation

Participate in new product or service launches, providing operational readiness inputs. Develop and maintain Standard Operating Procedures (SOPs), runbooks, and operational documentation. Ensure smooth transition from engineering teams to operations.

Automation & Process Improvement

Identify opportunities for network automation and operational efficiency improvements. Develop scripts or automation workflows to reduce manual intervention and improve response times. Promote automation-first mindset across the operations team.

RCA & Operational Excellence

Conduct detailed Root Cause Analysis (RCA) for major incidents and recurring issues. Create and maintain runbooks and troubleshooting guides.

Implement corrective and preventive actions to avoid future incidents.

Telecommunications & Transport Technologies

Support and troubleshoot telecommunication transport systems, including:

DSL

T1 / DS3

Optical services

Satellite communication systems

Team & Shift Management

Plan and manage shift schedules for the network operations team to ensure 24x7 support coverage. Support team performance management, appraisals, and development plans. Maintain high team engagement and operational discipline.

Client Engagement & Performance Metrics

Track and drive client KPIs, SLAs, and operational metrics. Participate in service review meetings and ensure delivery against contractual obligations. Implement initiatives to improve customer satisfaction and operational performance.

Required Skills & Experience

10+ years of experience in Network Operations / Network Engineering roles.

Extensive experience in LAN/WAN environments within large enterprise or service provider networks.

Experience supporting 24x7 production network environments.

Technical Skills

Strong expertise in: Routing & Switching, WAN technologies, Network troubleshooting

Leadership & Soft Skills

Proven ability to mentor and guide junior engineers. Strong communication and stakeholder management skills. Experience managing shift-based operational teams. Ability to work effectively in high-pressure incident environments.

Preferred Qualifications / Certifications such as:

CCNP / CCIE

JNCIP

ITIL Foundation

Experience in network automation using Python, Ansible, or similar tools. Exposure to SD-WAN or modern network architectures.

Location: Bangalore

Shift: US Shift

Work Mode: 5 days work from office

Designation-Manager

Cabs-Yes, both sides, chargeable provided in some restricted km range.

If interested, please share your resume on [Confidential Information] along with below details:

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