Job Description
Key Responsibilities:
Network Design & Architecture
- Lead the design of highly available, large-scale telephony networks from concept to launch.
- Own end-to-end network engineering aspects including architecture, design, scaling, and operations of current and developing networks.
- Work closely with software developers to automate network deployment and operations.
- Drive standards across the network and ensure compliance with policies.
Operational Excellence & Troubleshooting
- Drive projects to improve network performance, reliability, and security.
- Troubleshoot complex network issues and develop innovative solutions.
- Participate in high-severity incident analysis and recommend preventive solutions.
- Support the transformation from reactive to proactive operations with a focus on predictiveness.
- Enforce and/or tweak SLAs for existing deployments to improve efficiency.
Security & Compliance
- Strengthen data center security and ensure adherence to network standards.
- Configure and manage secure VPN technologies and enforce network security best practices.
Collaboration & Stakeholder Management
- Partner with Technical Operations and broader teams to reduce operational burden.
- Participate in hiring, mentoring, and developing top technical talent.
- Communicate effectively with stakeholders and manage project priorities.
Automation & Tooling
- Automate network deployment and operational processes using scripting (Bash, Perl, Python).
- Utilize monitoring tools and develop pipelines to maintain network health and performance.
Must-Have Skills:
- Telecom SBC, LAN/WAN/SD-WAN infrastructure, SIP, WebRTC, TCP/IP, VLAN, BGP, OSPF, MPLS, Network security, VPN technologies, Cisco IOS, Junos, Linux/Unix, DNS, DHCP, Network monitoring tools, Bash scripting, Perl, Python, Switches, Routers, Firewalls, Network performance analysis, DevOps mindset, Communication, Problem-solving, Project management, Stakeholder communication
Good-to-Have Skills:
MongoDB, Redis, MySQL, Microservice design, Distributed architecture, Monitoring tools, CI/CD pipelines
More Info
About Company
Exotel is your Al transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25 billion annual conversations through omnichannel, voice, agents, and bots. Exotel's Al-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.
