Network Engineer

System Integration Engineer - SES SI Role Description

1. Purpose

The purpose is to define the responsibilities, profile/competence, and major working interface of SES System Integration Engineer.

1. Application

This role description is applicable to System Integration Engineer for BCSS SD CN SDU SL Core Networks Flow Domain1 Exposure - SES SD.

SES SD (Service Delivery) is dedicated product expert team to work on SES (Secure Entitlement Server) e2e service delivery from SDU CN FD1-Exposure.

SES SD supports Market Area and CU directly on SES pre-sales, deployment and Tier2 support by product expertise. Meanwhile, SES SD having close collaboration with SES RND, to fulfil product quality door and product enhancement/improvement.

1. Responsibilities

• MOP and service delivery documentation preparation
• Product deployment, configuration and solution verification
• Support system or new solution launch for customer contract
• Troubleshooting by reproducing issues in lab, cause analysis and following
• Study PC/MRD in each customer's business flow
• Feedback to RND on product improvement and product quality assurance
• Catch up product update release over release
• Continuously enhancement on delivery efficiency by automation
• Tier2 support and 7*24 hotline for live site emergency handling (optional)

1. Profile/Competence

• 2+ years experience of System Integration and/or SW product support
• Daily working experience on Linux operation, familiar with SUSE or RHEL
• Have Network trouble-shooting experience, practice on TCP/IP/HTTP, familiar with OpenSSL/HTTPs
• Knowledge of Vitalization and Cloud Native, have working practice on KVM, VMware, CEE/OpenStack, Kubernetes etc
• Good Script experience and practice on Python, Shell, or Perl etc
• Working experience on DB practice like PostgreSQL, Oracle, MySQL
• Understand Telecom Network, including Core, Radio or Access Network
• Understand JAVA or C++, be able to read JAVA, Node.JS code(Optional)
• Understand LDAP/Diameter /SNMP (Optional)
• Have customer solution design experience like HLD, LLD, TOL etc (Optional)

1. Soft Skills & Others

• Highly customer focus and accountability
• Strong learning initiative and Product ownership
• Capable with multi-track handling with pressure
• Excellent communication and team-work spirit
• Fluent English as working language
• 10% time on travel (depending on business needs)

1. Interfaces

The major interfaces for System Integration Engineer are:

• SES SA/SI
• MA/CU CPM/SA/SI
• Customer CPM/SA/SI
• Line Manager

1. Terms and Abbreviations

Term / Abbreviation

Description

MA

Market Area