Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Manage and oversee Network Operations across global environments
- Monitor and troubleshoot issues across Layer 1, 2, and 3 networks
- Handle proactive and reactive tickets, ensuring resolution within SLA and SLT timelines
- Perform network monitoring and escalate issues internally with datacenter technicians to resolve outages promptly
- Escalate and coordinate with hardware and carrier vendors, ensuring RCA and timely resolution of outages
- Execute breakfix changes on faulty hardware units (Cisco, Juniper, HPE)
- Provide operational support and guidance for routing protocols including OSPF, BGP, and MPLS
Your Profile
- Strong technical competence in routing protocols (OSPF, BGP, MPLS)
- Excellent communication skills (verbal and written) for interaction with global stakeholders
- Proven experience in Network Operations Management
- Handson expertise with Cisco Nexus (3k, 9k) and Juniper MX routers / SRX 5400 firewalls
- Skilled in network monitoring and troubleshooting across multiple layers
- Good understanding of SNMP for fault and performance management
- Ability to escalate and coordinate effectively with datacenter technicians and vendors
- Experience in performing breakfix changes on Cisco, Juniper, and HPE hardware
What You Will Love Working Here
- Be part of a global network operations team ensuring missioncritical uptime
- Gain handson exposure to cuttingedge Cisco and Juniper platforms
- Work on complex routing protocols and multilayer troubleshooting
- Collaborate with diverse stakeholders across worldwide infrastructure environments
- Accelerate your career growth in network operations, troubleshooting, and enterprise infrastructure management
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
