Network Engineer

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270497

Job Family: Information Technology

Job Function: IT Operations

About Opportunity

We are seeking a skilled and proactive IT Operations Analyst II - Global Network Operations to join our Bangalore office. This role is responsible for supporting and managing enterprise network infrastructure across global on-premises data centers and cloud environments. The ideal candidate will bring strong hands-on expertise in routing, switching, and wireless networking within a multi-vendor ecosystem.

Core Responsibilities:

• Provide Level 2 operational support for global LAN, WAN, Wireless, Data Center, and Cloud network environments.
• Troubleshoot and resolve complex network incidents involving routing, switching, and Wi-Fi technologies.
• Configure, maintain, and optimize multi-vendor network hardware including:
  
  • Cisco Systems
    
  • Juniper Networks
    
  • Extreme Networks
    
  • Dell Technologies
    
• Administer and troubleshoot routing protocols such as BGP (eBGP/iBGP) and OSPF.
• Manage switching technologies including VLANs, STP/RSTP, EtherChannel/LACP, VRRP/HSRP.
• Support enterprise Wi-Fi infrastructure including controllers, access points, RF optimization, SSIDs, authentication (802.1X), and guest access.
• Support hybrid connectivity between on-premises data centers and cloud platforms such as:
  
  • Microsoft Azure
    
  • Google Cloud Platform
    
• Manage VPNs, ExpressRoute/Interconnect, and cloud routing configurations.
• Participate in incident, change, and problem management processes.
• Perform root cause analysis (RCA) and implement preventive solutions.
• Maintain network documentation, topology diagrams, and operational runbooks.
• Participate in 24x7 support and on-call rotation as required.

We are looking for -

• 5-7 years of experience in Network Operations or Network Engineering roles.
• Strong hands-on expertise in routing, switching, and enterprise Wi-Fi.
• Experience working in multi-vendor network environments.
• Solid understanding of:
  
  • BGP and OSPF
  • TCP/IP fundamentals
• VLANs, redundancy protocols
• Wireless standards (802.11 a/b/g/n/ac/ax)
• Experience supporting both on-prem data centers and public cloud networking.
• Strong troubleshooting and analytical skills.
• Experience working in a global operations environment.

Preferred Qualifications

• CCNP / JNCIP or equivalent certifications.
• Wireless certifications (e.g., CWNA or vendor-specific).
• Experience with SD-WAN technologies.
• Familiarity with automation tools (Python, Ansible).
• Knowledge of cloud networking constructs (VNet, VPC, NSGs, route tables).
• Understanding of ITIL processes.

Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.