Network Engineer

• Responsible for supporting and optimizing a large scale, complex, high-performance network, across our global footprint
• Research and provide both business and technical solutions based on and related to customer needs and specifications and deploy them into our production infrastructure.
• Monitor, test, analyze and evaluate the existing network environment and optimize it based on resiliency, technological advancements, and cost.
• Provide network engineering support of enterprise network devices and services. Mainly comprising of Routers, Switches, Firewalls, VPNs, Load Balancers, SD-WAN, Cloud Connect and Network Management Solutions across LAN/WAN
• Drive quality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis, and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.
• Provide lead support as an escalation for lower support groups; Provide guidance and direction to lower-level engineers and engage external vendor support as required.
• Responsible for documenting system maintenance, enhancements, and performance for effective network operations and management
• Participating in the on-call rotation with other members of the team to ensure support coverage for the global enterprise network.
• Work mainly in an early shift (6 AM IST) .
• A combined minimum of 5 years BA/BS education and/or work experience in network engineering operations.
• 3 - 5 years experience in managing engineering operations.
• Experience with Cisco, Arista, Fortinet F5 products and services.
• Good knowledge of Networking and Security standards.
• Good knowledge of IT general practices and methods with specialized knowledge in multiple technical disciplines such as, cloud, telecommunications, network automation.
• Working knowledge of SD-WAN management troubleshooting.
• Understanding and experience of cloud computing specifically relating to networks, including AWS, Azure and GCS.

Tool Technology Skills

• Telco: WAN connectivity, LAN connectivity, Fixed Wireless, Colocation services, MMH, SMH, POPs, POTS,4G LTE, Dark fiber, T1, MLPP, DS3, OC, FE.
• OSS/BSS: Service Now, Jira, TEM systems.
• Network: SD-WAN, MPLS, OSPF, BGP, VPN, Firewalls, IPSec,
• Router, Switch, CPE, CO, Load Balancer.
• Product: Cisco, Fortinet, Palo Alto, F5, Silver Peak/Velo Cloud, Arista.
• Automation: Ansible, Python or domain-specific automation platforms

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams.
• Must have strong troubleshooting skills related to firewall and Load balancers.
• Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.
• Develop, plan, direct and control strategic short- and long-term operational objectives
• Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization