Job Information
- Date Opened 09/20/2025
- Industry Telecommunications
- Job Type Full time
- Salary 3-4L
- Work Experience Fresher
- City Coimbatore South
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 641044
About Us
Skylink is at the forefront of India's digital evolution, connecting people and
organizations with dependable, modern telecom solutions.
We deliver broadband, IPTV, and enterprise connectivity that support the way India
works, learns, and communicates. Our network is built for consistent, real-world
performance, ensuring uninterrupted digital experiences for homes, stable and secure
connectivity for businesses, and scalable, high-capacity solutions through our own data
center infrastructure.
As we expand across regions, Skylink remains committed to thoughtful innovation and
dependable service. Every solution we build is shaped by real customer needs, whether
it is supporting households, enabling business growth, or strengthening critical
infrastructure across communities.
Skylink is evolving with the needs of a rapidly digitizing nation, and our work reflects
that momentum. We value people who care about building reliable technology and
improving everyday connectivity. If you're looking to contribute to meaningful,
long-term infrastructure, Skylink offers a place to do work that stands up to real-world
use.
Certification
CCNA
Job Description
Job Title: Network Associate – L1
Department: Network Operations / ISP
Reports To: Network Engineer / NOC Lead
Job Summary
The Network Associate – L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network uptime, escalating unresolved issues, and ensuring smooth day-to-day operations.
Key Responsibilities
- Monitor network devices, links, and services using NMS tools and respond to alerts.
- Provide L1 technical support for internet leased line, broadband, and enterprise customers.
- Handle incidents and service requests logged by customers through calls, emails, or ticketing systems.
- Perform basic troubleshooting of routers, switches, modems, and ONTs.
- Escalate unresolved issues to L2/L3 or vendor support as per SLA.
- Document incidents, resolutions, and escalation activities in ticketing tools.
- Coordinate with field engineers for on-site support.
- Ensure adherence to SLA response and resolution timelines.
- Perform health checks, link monitoring, and proactive fault identification.
- Assist in configuration of basic network devices under guidance from senior engineers.
Qualifications
- Bachelor's degree / Diploma in Computer Science, Electronics, IT, or related field.
- Certifications (preferred): CCNA, JNCIA, or equivalent.
- 0–2 years of experience in networking / ISP / telecom support.
Work Conditions
- 24/7 shift operations (rotational shifts).
- Fast-paced ISP environment with strict SLA adherence.
Requirements
Required Skills & Knowledge:
- Basic understanding of TCP/IP, DNS, DHCP, Routing, Switching, VLANs.
- Knowledge of ISP technologies like FTTH, Broadband, Wireless, MPLS, Leased Line.
- Familiarity with NOC operations and monitoring tools.
- Good troubleshooting skills for Layer 1 (Physical), Layer 2 (Data Link), and Layer 3 (Network) issues.
- Strong communication and customer handling skills.
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