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14-19 Years
35 - 40 LPA
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  • Posted 8 days ago
  • Over 50 applicants have applied

Job Description

Join [24]7.ai as a Network Architect

Location: Bengaluru (Kadubeesanahalli), India

Salary: 35-40 Lacs P.A.

Experience: 14-19 years

Role Overview:

We are looking for an experienced Network Architect to handle new network projects, monitor infrastructure, manage disasters, and ensure maximum uptime for the [24]7.ai network. This role involves upgrading network components, managing network security, and ensuring reliable network performance across the organization.

Key Responsibilities:

  • Network Management: Oversee the [24]7 network infrastructure, ensuring uptime and optimal performance through proactive management.
  • Network Troubleshooting: Diagnose and isolate common network issues efficiently.
  • Network Design & Implementation: Design and implement new network infrastructures, including HLD (High-Level Design) and LLD (Low-Level Design).
  • Security Management: Implement security measures to mitigate vulnerabilities in the network.
  • Performance Testing: Test upgraded or new systems for performance, scalability, and security.
  • Vendor Management: Liaise with technology vendors to resolve network-related queries and issues.
  • SLA Management: Ensure network performance aligns with agreed SLAs and addresses client needs.
  • Network Upgrades: Manage the upgrade of hardware and software components as necessary.

Key Requirements:

  • Experience: 8-10 years in network architecture or related field with proven expertise in troubleshooting and network management.
  • Education: Master's or Bachelor's degree in Engineering (preferably in Electronics, Telecommunication, or Computer Science).
  • Certifications: Relevant technical certifications are a plus.
  • Preferred Skills:
  • Expertise in WAN, LAN, and SD-WAN.
  • Experience with Google Cloud Platform, Cisco ASA, Palo Alto Networks, and ACI.
  • Proficient in networking and security protocols.
  • Strong project management and problem-solving skills.
  • Ability to provide L3 technical support and collaborate with other IT teams for infrastructure solutions.

Why Join Us

  • Challenging Projects: Work on cutting-edge network architecture and infrastructure improvements.
  • Career Growth: Develop professionally in a leading tech-driven environment.
  • Innovative Team: Be a part of a high-energy, collaborative team committed to driving excellence in network management.

More Info

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About Company

24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 6500 professionals across seven delivery centers in the US, Canada, UK and India. The facilities support over 7500 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 8 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the funding of USD 22 million. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer's commitment to constantly exceed customer expectations. Last year 24/7 Customer was featured in New York Times Columnist, Tom Friedman's 'World is Flat'; Rated amongst the Top 5 best contact centers in a survey by neoIT and CMP Media and was also voted as the Best Young company in the services category by TiE, USA.



Earlier this year, 24/7 Customer has been ranked second, worldwide in the Top 10 Best Performing Call Center Firms in the Global Services 100 survey conducted by neoIT and Global Services magazine. Also received the 'Performance Excellence Award' for being the Top Exporter in the SME (ITeS) sector in Andhra Pradesh and IT Leadership Award for Excellence in Information Technology presented by IT People in association with NDTV and DNA. The company has been ranked as the fifth Top Call Center across the globe in Business Week's 'Hot players in the offshore outsourcing world' (source: Gartner I nc.). For further details please visit www.247customer.com.


Job ID: 104345655

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