Job Title: Network Analyst (LAN / WAN / WLAN)
Location: Gurgaon
Experience: 25 Years
Work Schedule: Rotational 24x7 On-Call Support
Job Overview
We are seeking a skilled Network Analyst to support, maintain, and troubleshoot enterprise WAN, LAN, and WLAN infrastructure. This role involves network analysis, implementation, monitoring, and operational support across a global environment. The ideal candidate will have solid networking fundamentals, hands-on troubleshooting experience, and the ability to work independently with minimal supervision.
Key Responsibilities
Network Operations & Support
- Respond to and resolve internal client IP network trouble tickets in a timely manner.
- Provide Level II technical support in collaboration with System Administrators and User Support teams.
- Monitor corporate network infrastructure using internal and external monitoring tools.
- Troubleshoot and repair network and telecommunications equipment or coordinate vendor support when required.
Network Implementation & Projects
- Assist with major network projects, upgrades, and installations.
- Support planning, implementation, and changes related to network hardware, software, and cabling infrastructure.
- Provide network operations input during infrastructure enhancements and technology rollouts.
Documentation & Reporting
- Create and maintain detailed network documentation, procedures, and diagrams.
- Track project progress and provide management reporting as required.
Collaboration & Vendor Management
- Develop and maintain strong working relationships with internal departments and key users.
- Act as an IT liaison between technical teams and business stakeholders.
- Coordinate with technology vendors to support business requirements and resolve issues.
On-Call Support
- Participate in a 24x7 rotational on-call schedule to support critical network operations.
Required Qualifications
Education & Experience
- Bachelor's degree in Computer Science or a related field, or equivalent relevant experience.
- 25 years of hands-on experience in a Network Analyst or Network Support role.
- Working knowledge of VoIP fundamentals and protocols.
Technical Skills
- Intermediate understanding of networking concepts, protocols, and practices.
- Experience supporting routers, switches, wireless infrastructure, and communication equipment.
- Familiarity with network monitoring and troubleshooting tools.
Candidate Profile
- Strong interpersonal and communication skills.
- Self-motivated with the ability to work independently and make sound decisions.
- Team-oriented, collaborative, and supportive of shared goals.
- Highly detail-oriented and organized, with strong documentation discipline.
- Strong work ethic and flexibility to support varying work schedules.
