Network Analyst

Primary Skills : Routing, Switching, Firewall (Mandatory)

Secondary Skills: Firewall/URL Filtering/Load Balancers/Wireless (Good to Have)

Work Experience: 4-5 Years

Troubleshooting severity 1 & 2 Issues in the devices.

                      : Provide support to Network hardware/software/configuration as assigned by

Monitoring Team – Timely closure of incidents. Quality of resolution notes

                      : Keep customer satisfaction high

                      : Reduce user downtime.

                      : Analyze chronic problems.

                      : Provide Industry best practices and Standards.

                      : Maintain the hardware Inventory Update to date

: Provide specialized hardware / software / network problem diagnosis /

resolution.

                      : Route physical problems to onsite hands and feet support staff

: Coordinate H/W Maintenance activity with 3rd Party for hardware

installation, troubleshooting and fixing hardware issues

                      : Upgrades based on new technology/New deployments

                      : Create Standard Operating Procedure (SOP's)

                      : Network Capacity Planning

                      : Packet Capture Analysis