NetSuite Support

Key Responsibilities:

• Provide first-line support for all NetSuite-related issues raised by internal users across departments.
• Troubleshoot functional and technical issues, escalating complex problems to NetSuite partners or internal development teams when needed.
• Manage user access and roles, maintain security permissions, and ensure data accuracy.
• Support customization of forms, fields, records, and workflows within NetSuite.
• Collaborate with business units (Finance, Operations, Sales, etc.) to understand requirements and deliver solutions using NetSuite's features.
• Monitor system performance and usage to ensure optimal functionality.
• Assist with NetSuite integrations to third-party systems and tools (e.g., CRM, e-commerce, payroll).
• Participate in testing and deployment of NetSuite updates and new features.
• Maintain documentation on configurations, processes, and solutions provided.
• Train users on system usage and best practices to enhance user adoption and productivity.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Accounting, Business, or a related field.
• 1–3 years of experience working with NetSuite ERP (support or admin role preferred).
• Strong understanding of NetSuite modules such as Financials, Inventory, Order Management, CRM, or Procurement.
• Experience with saved searches, custom reports, workflows, and dashboards.
• Familiarity with SuiteScript or NetSuite APIs is a plus.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams and end-users.
• Attention to detail and a methodical approach to troubleshooting and documentation.

Preferred Attributes:

• NetSuite Administrator Certification is an advantage.
• Experience with ERP implementation or upgrades is a plus.
• Ability to handle multiple support requests with efficiency.
• Strong organizational skills and customer service orientation.