Application Closing Date
22nd May 2026
Context of Role
The role sits within the Finance, Administration and IT function and supports the organisation's NetSuite ecosystem. The position works closely with Finance, IT and operational teams globally to maintain system stability, manage access and data integrity, support user queries, and contribute to continuous improvement of NetSuite and its integrated systems. Adhere to the safeguarding reporting and monitoring requirements of this role.
Role Purpose
Provide operational and technical support for the NetSuite OneWorld ERP platform across the organization. The role will manage the NetSuite helpdesk, support global users, maintain system configurations, and assist in enhancements and integrations to ensure the platform operates efficiently and supports finance and operational processes.
Deliverables
NetSuite Helpdesk & User Support
- Manage the NetSuite helpdesk ticketing system and ensure user queries are resolved within defined SLAs.
- Act as the primary global point of contact for NetSuite support requests, tickets, and system-related queries.
- Troubleshoot and resolve issues relating to NetSuite OneWorld and integrated systems, coordinating with the NetSuite Manager where required.
- Maintain clear documentation of issues, resolutions, recurring problems, and support processes.
System Administration & Governance
- Support the administration and ongoing maintenance of NetSuite, including roles, permissions, user access, workflows, forms, dashboards, saved searches, and reports.
- Manage onboarding and offboarding access processes in coordination with HR and IT teams.
- Maintain master data governance, including chart of accounts, supplier records, and workflow structures.
- Support implementation and maintenance of security controls, including Multi-Factor Authentication (MFA), in coordination with IT Teams.
System Enhancements & Change Management
- Support change requests including requirement analysis, configuration, testing and deployment.
- Configure and maintain NetSuite components including workflows, forms, reports, dashboards and saved searches.
- Maintain sandbox environments for testing and development activities.
- Identify system gaps and recommend improvements to optimise system usage.
Training & User Enablement
- Provide end-to-end functional support for NetSuite OneWorld, including system administration, configuration, and enhancements.
- Deliver regular training sessions and onboarding support for global users on NetSuite functionality, processes, and best practices.
- Conduct onboarding training for new employees
- Provide ongoing user guidance to ensure consistent and effective system usage across teams.
Reporting & Coordination
- Provide regular updates to the NetSuite Manager on helpdesk performance, system issues, and improvement initiatives.
- Collaborate with Finance, IT, and operational teams to resolve system issues.
- Support documentation of system processes, and governance practices
Essential Skills
- Strong working knowledge of NetSuite OneWorld ERP administration.
- Experience supporting ERP systems and managing helpdesk ticketing processes.
- Knowledge of NetSuite configuration including workflows, forms, dashboards, saved searches and reports.
- Understanding of finance processes and ERP data governance.
- Experience managing user access, roles and permission structures.
- Experience supporting change management, testing and system deployments.
- Support and enable a safe environment, adhering to the safeguarding reporting and monitoring requirements of this role.
- Complies with organizational policies including safeguarding and code of conduct requirements.
Desirable Skills
- Strong analytical, troubleshooting and problem‑solving skills.
- Excellent communication and training skills for both technical and non‑technical users.
- Ability to work collaboratively across global and cross‑functional teams.
About Us
IPPF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers, contractors and partners to share this commitment. Anyone employed with IPPF agrees to sign and adhere to IPPF's Code of Conduct and Safeguarding (Children and Vulnerable Adults) Policy.
IPPF is a global movement delivering sexual and reproductive health services and rights. We are a diverse, feminist, and values-driven workplace - multi-national, multi-cultural, multi-racial, multi-lingual, and intergenerational.
We are an equal opportunities employer and appoint on merit through open competition. We actively encourage applications from people with lived experience and from the communities we serve, especially those from marginalised groups.
WHY JOIN IPPF
- IPPF offers meaningful work, an inspiring environment, professional growth, and the chance to make a lasting impact on the lives of individuals and communities around the world. Working for IPPF offers a compelling value proposition:
- Mission-Driven Organization: IPPF is a globally recognized leader. By joining IPPF, you become part of a mission-driven organization dedicated to empowering individuals and communities, advancing gender equality, and improving access to comprehensive healthcare services.
- Bringing Positive Change: IPPF brings positive change to the lives of millions of people worldwide. Reducing maternal mortality, preventing unintended pregnancies, combating gender-based violence, promoting comprehensive sexuality education, and advocating for the realization of sexual and reproductive health, rights and justice for all, and especially marginalized people.
- Global Reach and Influence: IPPF works across all continents, providing a unique opportunity to work on a global scale to shape change and implement innovative approaches to combat racism.
- Commitment to Diversity and Inclusion: IPPF is committed to diversity, equity, and inclusion in all aspects of its work. You will play a crucial role in building an inclusive and equitable organization that respects and values individuals backgrounds, experiences, and identities.
At IPPF, ourvalues guide how we work, how we lead and how we partner. We:
- Uphold dignity by championing bodily autonomy and the full realisation of sexual and reproductive rights for all.
- Champion equality through feminist, anti-racist, anti-ableist and intersectional practice.
- Demand justice for all by challenging structural inequalities and standing alongside social movements for change.
- Celebrate pleasure, recognising sexual and reproductive health as a positive state of wellbeing, joy and fulfilment.
- Build global and local community, led by those most affected and powered by youth, volunteers and partners.
- Act with integrity, holding ourselves accountable to people, partners, donors and each other.
- Foster resilience by learning, adapting and persevering in complex and changing contexts.
YOUR ETHOS
- Demonstrate an understanding of and commitment to safeguarding in a local and international context.
- Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti-racist and respectful of others.
- An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion.
- Supportive of people's rights regardless of sexuality or gender identity/expression and supportive of workers rights and access to health care in sex work.
