Netskope SME

The role is primarily focused on administration and operational support of security platforms, with a heavy emphasis on Netskope.

Critical Requirement

Must Have: Netskope Subject Matter Expertise (SME)

• Netskope expertise is non-negotiable.
• Candidates must be capable of serving as effective platform administrators.
• Candidates should deeply understand security policies within Netskope.
  
  

Responsibilities

The successful candidate will:

• Support Netskope as the primary platform.
• Administer and maintain security controls.
• Fine-tune DLP policies.
• Investigate access-related platform issues.
• Support ticket resolution related to Netskope.
• Work with feedback coming from the SOC team.
• Manage policy adjustments to reduce false positives.
  
  

You Will

· Administer and optimize security platforms including Netskope (CASB/SSE), CyberArk EPM, Mimecast and others

· Monitor, analyze, and respond to security events generated by these platforms, ensuring timely triage and resolution

· Develop, tune, and maintain security policies (DLP, web controls, email security, endpoint privilege management) to reduce risk and false positives

· Lead troubleshooting and root cause analysis for security incidents and platform issues across endpoint, cloud, and email security domains

· Collaborate with engineering, IT, and business teams to implement security controls and drive remediation of identified risks

· Integrate security tools with ServiceNow for incident management, request workflows, and automated response actions

· Build and maintain operational dashboards and reporting for security posture, tool effectiveness, and KPIs

· Support onboarding of new applications, users, and use cases into Netskope, Mimecast, and CyberArk EPM

· Contribute to security architecture decisions and continuous improvement of tooling and processes

· Develop and maintain runbooks, standard operating procedures, and knowledge base documentation

You Bring

· Bachelor's degree or 5+ years of equivalent experience in Cybersecurity or related field

· 7+ years of experience in security engineering or security operations roles

· Strong hands-on experience with Netskope (CASB/SSE), CyberArk EPM, and Mimecast administration and operations

· Experience integrating and operating workflows within ServiceNow (incident, change, and request management)

· Solid understanding of endpoint security, DLP, email security, and cloud security concepts

· Experience tuning security tools to reduce false positives and improve detection fidelity

· Familiarity with identity and access management concepts, including privilege management and least privilege principles

· Ability to analyze security events and translate findings into actionable remediation steps

· Strong cross-functional collaboration and communication skills

· Experience developing documentation, runbooks, and operational processes

· Ability to manage multiple priorities and operate effectively in a fast-paced environment