Responsibilities (how we will measure success)
- Working within Business Architecture & Solution Design for our critical andproprietary global workflow platform, reporting into the Delivery Manager &Product Manager
- You will be an excellent communicator and work with many internationalstakeholders to ensure internal and client facing teams are aware ofimplementation progress and agree on global standards
- You will engage with clients and stakeholders on our client portal and feedbackrequests to the Product Manager
- You will be responsible for the ongoing project management and implementationfor country rollouts, client portal onboardings and development projects
- You'll have strong business analysis capabilities, able to analyse businessrequirements, create user stories, define acceptance criteria and have strongwritten communication skills to document decisions and change requests.
- You will have a hands-on approach, with detailed knowledge of the platform toenable standalone discussions with the business on detailed businessrequirements, make platform changes in the administration modules and tosupport other members of the product team as required
- You will work with remote and international colleagues to investigate any problemstatements and new opportunities, seeking effective business solutions throughimprovements in either business processes or the platform
- You will help drive communications around the platform ensuring stakeholders areaware of success stories and the benefits being driven internally and with clients
Tasks (what does the role do on a day-to-day basis)
- Take overall responsibility for managing the project implementations, working withNavigator team, Product Committee and Subject Matter Experts to drive progressand manage product development discussions
- Work closely with the wider Operations & Technology teams based across 10+countries to complete setups, help track testing of implementations or new productdevelopments
- Support deployments in Agile sprints, helping the delivery manager and productmanager understand the business urgency or priorities of requests for managing inthe product backlog
- Facilitate stakeholder meetings and workshops, and present findings and actionsboth verbally and in writing to the business
- Support the input for the preparation of the Product Committee and Steer Comeetings, informing and consulting international stakeholders on plans andquestions for decision
- Support sales staff in preparing for client proposals or calls where Navigator andthe roadmap is articulated, and support presentation of the platform if required
- Help drive the platform embedding, ensuring data quality and maintenance is atthe forefront of our stakeholders minds and all the relevant reports are beingutilised
- Work with developers to design and test solutions that you or other team membersdesign
- Take a hands on role making platform setup changes via the administrationmodule as required to support country needs
- Support discussions with other global platform teams across departments onalignment, integrations and best practice
- Have line management responsibilities and support progression, development andmentoring of more junior team members internationally
- Consider opportunities and potential risks attached to suggestions you make
- Support training and maintenance of related materials for the wider business,engaging with teams to ensure ongoing enhancements as needed
Key competencies for position and level
- Proactive
- Communicates Effectively
- Plans and Aligns
- Organisation Savvy
- Being Resilient
- Demonstrates Self-Awareness
Key behaviours we expect to see
- In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative),
- the role holder will be expected to demonstrate the following:
- Positivity
- Taking Ownership
- Attention to detail
- Curiosity
