National Sales Customer Excellence Manager

You will be part of our Sales Team, adding your continuous improvement expertise, skills + values to the delivery of customer excellence + business growth. Your primary objective is to drive the accelerated development of the assigned key account portfolio across your area of focus.

How you create impact

Tender Managament key activities:

• Support RFI/RFQ/tender preparation and review pipeline (next 90 days)
• Align with customers to understand requirements and expectations
• Analyze tender requirements and define submission strategy
• Coordinate with pricing teams to ensure compliance and commercial viability
• Conduct tariff checks and initiate corrective actions if needed
• Organize alignment calls with BU Pricing teams
• Prepare tender responses and value propositions
• Perform post-mortem analysis (internal & external)
• Support smooth handover to implementation (commercial scope)

KAM support key activities:

• Coordinate spot quotes (request, pricing alignment, submission)
• Manage rate card updates with pricing teams
• Support business reviews (coordination & materials)
• Drive continuous improvement initiatives with key customers
• Conduct monthly/quarterly business reviews
• Track opportunities and improve hit rate through better BU alignment

What we would like you to bring

• Your strong customer orientation, analytical skills + knowledge of key account management, along with your customer + stakeholder relationships will be the key to your success.
• You have been selected for this role for your knowledge across our operations, products + services because you possess the key attributes we are looking for.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.