National Head - Product - Gold Loan - Mumbai - Lodha (I-Think Techno Campus) - 2nd Floor - (M7-M9)

Job Description

Team and Stakeholder Management:

• Lead, mentor, and develop a high-performing team across areas of MIS, Product and Channel Management.
• Foster a culture of collaboration, innovation, and customer-centricity within the department.
• Ensure that the team is equipped with the skills and knowledge to meet business objectives.

Budgeting and Monitoring Vis-Ã -vis Actuals:

• Ensure End to End budgeting of Sales Business nos. and its related manpower.
• Monthly monitoring of actuals against the approved budget.
• Analysing and sharing insights to senior management on variances against the budget.
• Understanding P & L line items and being single point of contact for Sales team to provide understanding on the same.

Vendor and Stakeholder Management:

• Manage relationships with external vendors (channel Partners) and internal service providers.
• Liaise with internal stakeholders, including finance, accounting, and sales team, to address issues and requirements.

Reporting and Analysis:

• Provide support and maintenance to existing management information systems (MIS).
• Review of daily MIS published by team for maintaining accuracy.
• Analyse payout data to identify trends, areas for improvement, and opportunities for optimization.
• Provide insights and recommendations to senior management for process enhancements.

Compliance and Risk Management:

• Ensure that all activities comply with relevant regulatory requirements and company policies.
• Reverting to queries raised by regulators in timely manner

Customer Support (Internal and External) and Process Improvement:

• Address and resolve any inquiries and ensure high levels of internal/external customer satisfaction by providing timely and accurate responses.
• Continue to evaluate and improve processes to enhance efficiency, reduce costs, and improve accuracy by implementing best practices and leverage technology.
• Monitor customer complaints and provide adequate revert on the same.

New Product, Scheme & Product Management - End to end

• Support and manage a clear product roadmap, prioritizing features, updates, and innovations based on business goals and customer feedback.
• Review of Gold Loan product Schemes and ensuring scheme release within TAT,
• Review of Claim and provisions.
• LOS (New & Existing)

Education: Minimum Degree: MBA / Chartered Accountant or equivalent Post graduation degree