National Head - Business Clients (LAP)

Key Responsibilities:

Strategic Leadership:

• Develop and execute the national strategy for the Loan Against Property (LAP) business to achieve revenue, market share, and profitability targets.
• Lead the business development and growth initiatives for LAP, focusing on key market segments and regions.
• Define and drive the overall business model for LAP, including pricing, underwriting, and customer acquisition strategies.
• Ensure alignment of business goals with organizational objectives to drive sustained growth.

Team Management:

• Lead, mentor, and motivate a nationwide team of relationship managers, sales executives, and credit officers.
• Oversee recruitment, training, and development programs to build a high-performing team capable of meeting and exceeding business targets.
• Foster a collaborative and performance-oriented team culture that encourages innovation and continuous improvement.

Client Relationship Management:

• Build and nurture strong relationships with key business clients, including SMEs, mid-market companies, and large corporates.
• Ensure the provision of superior service to business clients, handling complex queries, escalations, and relationship management.
• Identify opportunities to deepen client relationships and offer tailored financial solutions.

Revenue and Profitability Management:

• Drive the LAP portfolio growth, ensuring the achievement of revenue, profitability, and risk management targets.
• Monitor and manage the P&L for the LAP business, ensuring efficient cost management and resource allocation.
• Design and implement cross-sell and up-sell strategies to maximize revenue from existing clients.

Risk and Compliance Management:

• Ensure the effective management of credit, operational, and market risks associated with the LAP portfolio.
• Oversee the risk assessment, underwriting processes, and credit quality to ensure compliance with internal policies and regulatory requirements.
• Work closely with the credit team to ensure the maintenance of asset quality and adherence to lending standards.

Market Analysis and Business Development:

• Stay up-to-date with industry trends, market dynamics, and competitive landscape to identify new opportunities and threats.
• Lead market research initiatives to identify new customer segments, regions, and distribution channels for LAP products.
• Collaborate with the marketing and product teams to design and roll out promotional campaigns for the LAP business.

Reporting and Performance Metrics:

• Regularly report to senior management on the performance of the LAP business, including financial metrics, KPIs, and market performance.
• Utilize data and analytics to evaluate performance and identify areas of improvement.

Key Requirements:

Educational Qualifications:

• A Master's Degree in Business Administration (MBA), Finance, or a related field is preferred.
• A Bachelor's degree in Business, Finance, Economics, or a related field is required.

Experience:

• 10+ years of experience in the financial services industry, with a strong focus on business banking, corporate lending, or mortgage products.
• At least 5 years in a leadership or managerial role, managing teams and driving business strategies for LAP or similar financial products.
• Proven experience in managing large portfolios, client relationships, and developing strategic initiatives for growth in the LAP business.

Skills and Competencies:

• Leadership: Strong leadership and people management skills to drive team performance and achieve business objectives.
• Business Acumen: Strong understanding of financial markets, business lending products, and key drivers of profitability.
• Client Relationship Management: Expertise in managing complex relationships with business clients and providing customized financial solutions.
• Risk Management: In-depth knowledge of credit risk management and compliance regulations for business lending.
• Strategic Thinking: Ability to develop and execute strategic plans that drive growth and profitability.
• Analytical Skills: Strong analytical abilities to assess business performance and identify market opportunities.
• Communication Skills: Excellent verbal and written communication skills to interact with clients, senior management, and cross-functional teams.
• Negotiation Skills: Proven ability to negotiate terms and close deals with business clients.

Personal Attributes:

• Results-driven, with a strong focus on achieving business targets and operational excellence.
• Highly motivated with the ability to thrive in a fast-paced and competitive environment.
• Strong interpersonal skills, with the ability to build rapport and trust with clients and stakeholders.
• Ability to adapt to changing market conditions and work effectively under pressure.